How To Fix WB2_REBATES_CRM019 - Order Key of Condition Scale &1 must match parent Condition Item &2

SAP Error Message - Details

• Message type: E = Error

• Message class: WB2_REBATES_CRM - TPM <-> CCS Integration

• Message number: 019

• Message text: Order Key of Condition Scale &1 must match parent Condition Item &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WB2_REBATES_CRM019 - Order Key of Condition Scale &1 must match parent Condition Item &2 ?

  The SAP error message WB2_REBATES_CRM019 indicates that there is a mismatch between the order key of a condition scale and the parent condition item in the context of rebate processing. This typically occurs in the SAP CRM (Customer Relationship Management) module when dealing with rebate agreements and their associated condition records.
  Cause:
  The error arises when the order key of a condition scale does not correspond to the order key of the parent condition item. This can happen due to several reasons:
  
  Data Entry Errors: Incorrect data entry when creating or modifying condition records.
  Inconsistent Master Data: The master data for the condition records may not be consistent, leading to mismatches.
  Configuration Issues: There may be issues in the configuration of the rebate agreements or condition types.
  System Bugs: Occasionally, bugs in the SAP system or inconsistencies in the database can lead to such errors.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Condition Records:
  
  Go to the condition records related to the rebate agreement and verify that the order key of the condition scale matches the order key of the parent condition item.
  Use transaction codes like VK13 (Display Condition) to review the condition records.
  
  
  
  Correct Data Entry:
  
  If you find discrepancies, correct the data entry in the condition records. Ensure that the order keys are consistent.
  
  
  
  Review Master Data:
  
  Check the master data related to the rebate agreements and ensure that all relevant fields are correctly populated and consistent.
  
  
  
  Configuration Review:
  
  Review the configuration settings for rebate processing in the SAP system. Ensure that the condition types and scales are set up correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to rebate processing for any specific guidelines or known issues.
  
  
  
  Testing:
  
  After making corrections, test the process again to ensure that the error does not reoccur.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide patches or additional insights into the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VK11 (Create Condition), VK12 (Change Condition), and VK13 (Display Condition) for managing condition records.
  SAP Notes: Check for any SAP Notes related to this error message in the SAP Support Portal, as they may provide specific fixes or workarounds.
  Rebate Agreement Documentation: Review the documentation on rebate agreements in SAP to understand the structure and requirements for condition records.
  
  By following these steps, you should be able to identify and resolve the cause of the WB2_REBATES_CRM019 error in your SAP system.