How To Fix W_SMAN004 - The system could not determine the working times

SAP Error Message - Details

• Message type: E = Error

• Message class: W_SMAN - Store Manager Portal - Human Resources Management iViews

• Message number: 004

• Message text: The system could not determine the working times

What causes this issue?

The master data of the employees assigned to you may contain errors
preventing the system from determining the working times.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message W_SMAN004 - The system could not determine the working times ?

  The SAP error message W_SMAN004, which states "The system could not determine the working times," typically occurs in the context of time management or work scheduling within SAP. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Causes of W_SMAN004
  
  
  Missing or Incorrect Work Schedule: The work schedule for the employee or the organizational unit may not be defined correctly or may be missing entirely.
  
  
  Incorrect Time Management Configuration: There may be issues with the configuration of time management settings, such as absence types, work schedules, or public holidays.
  
  
  Employee Master Data Issues: The employee's master data may not be set up correctly, including missing information related to work schedules or time management.
  
  
  Date or Period Issues: The date or period for which the working times are being determined may not be valid or may not have been configured properly.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the required data for determining working times.
  
  
  Solutions to W_SMAN004
  
  
  Check Work Schedule:
  
  Verify that the work schedule is correctly assigned to the employee or organizational unit.
  Ensure that the work schedule rules are defined properly in the system.
  
  
  
  Review Time Management Configuration:
  
  Check the configuration settings for time management, including work schedules, absence types, and public holidays.
  Ensure that all necessary settings are in place and correctly configured.
  
  
  
  Validate Employee Master Data:
  
  Review the employee's master data in the system to ensure that all relevant fields are filled out correctly, especially those related to work schedules and time management.
  
  
  
  Check Date/Period Validity:
  
  Ensure that the date or period for which you are trying to determine working times is valid and that the corresponding work schedule exists for that period.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access the required data. If not, consult with your SAP security team to obtain the necessary permissions.
  
  
  
  Consult SAP Notes:
  
  Check for any relevant SAP Notes or updates that may address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  
  
  
  Related Information
  
  Transaction Codes: You may need to use transaction codes such as PA30 (Maintain HR Master Data) or PT60 (Time Evaluation) to check and update relevant data.
  SAP Help Portal: The SAP Help Portal can provide additional documentation and troubleshooting steps related to time management and work scheduling.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  By following these steps, you should be able to identify the cause of the W_SMAN004 error and implement the necessary solutions to resolve it.