How To Fix W_CB153 - Item &1: Entitled party &2 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: W_CB -

• Message number: 153

• Message text: Item &1: Entitled party &2 not found

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message W_CB153 - Item &1: Entitled party &2 not found ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  W_CB153 Item &1: Entitled party &2 not found
  
  Meaning / Cause:
  This warning message occurs during the processing of a business transaction (often in Sales and Distribution or Contract Management) when the system tries to identify an entitled party (a business partner or customer who is authorized or entitled to certain services, warranties, or claims) for a particular item, but cannot find the entitled party record in the system.
  
  Item &1: Refers to the line item number in the document.
  Entitled party &2: Refers to the business partner/customer number that the system expected to find as an entitled party but did not.
  
  This usually happens in scenarios involving service contracts, warranties, or entitlement management where the system checks if the customer or business partner is entitled to certain services or claims.
  
  Common Causes:
  
  Missing or incorrect entitled party master data: The entitled party (customer or business partner) is not maintained or linked properly in the system.
  Incorrect assignment in the document: The document item references an entitled party that does not exist or is not valid.
  Master data inconsistencies: The entitled party data might be incomplete or not assigned to the relevant contract or service agreement.
  Configuration issues: Entitlement management or service contract settings might not be properly configured.
  
  
  Solution / How to Fix:
  
  
  Check the entitled party master data:
  
  Verify that the entitled party exists in the system.
  Use transaction codes like BP (Business Partner) or VD03/FD03 (Display Customer) to check the customer master.
  Ensure the entitled party is correctly maintained and active.
  
  
  
  Verify entitlement assignment:
  
  Check if the entitled party is assigned to the relevant contract, service agreement, or warranty.
  Use transaction codes related to entitlement management or service contracts (e.g., IW32 for service orders, VA43 for contracts).
  
  
  
  Correct the document data:
  
  Review the sales or service document where the error occurs.
  Correct the entitled party number in the item data if it is wrong or missing.
  
  
  
  Review configuration:
  
  Check the entitlement management configuration in SPRO under:
  Customer Service -> Entitlement Management -> Basic Settings
  Ensure that the entitlement determination procedure is correctly set up.
  
  
  
  Recreate or update entitled party data:
  
  If the entitled party data is missing, create or update it accordingly.
  Link the entitled party to the relevant customer or contract.
  
  
  
  Consult SAP Notes:
  
  Search for SAP Notes related to message W_CB153 for any known issues or patches.
  
  
  
  
  Additional Information:
  
  This message is a warning (W), so it may not stop the transaction but indicates a potential issue that could affect entitlement processing.
  Entitled parties are crucial in service management scenarios to ensure that only authorized customers receive service or warranty benefits.
  Proper master data maintenance and configuration are key to avoiding this warning.
  
  
  If you provide the transaction or process where this error occurs, I can give more specific guidance.