How To Fix W3_TOOL032 - Documentation could not be displayed

SAP Error Message - Details

• Message type: E = Error

• Message class: W3_TOOL - ITS: Maintenance Messages

• Message number: 032

• Message text: Documentation could not be displayed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message W3_TOOL032 - Documentation could not be displayed ?

  The SAP error message W3_TOOL032: Documentation could not be displayed typically occurs when a user tries to access SAP documentation (such as online help, technical documentation, or tooltips) and the system fails to display it.
  
  Cause
  
  
  Missing or Incomplete Documentation Installation
  
  The relevant documentation files or help content are not installed or are incomplete on the SAP server.
  
  
  Incorrect or Missing HTTP/HTTPS Service Configuration
  
  The SAP Web Dispatcher or ICM (Internet Communication Manager) is not properly configured to serve the documentation content.
  
  
  Authorization Issues
  
  The user does not have sufficient authorizations to access the documentation.
  
  
  Incorrect SAP GUI or Browser Settings
  
  The SAP GUI or the browser used to display the documentation is not properly configured or is incompatible.
  
  
  Transport or System Inconsistencies
  
  The documentation objects might be missing due to transport errors or inconsistencies between systems.
  
  
  
  Solution
  
  
  Check Documentation Installation  
  
  Verify that the relevant SAP documentation is installed on the system.  
  Use transaction SFW5 to check if the business functions related to documentation are active.  
  Reinstall or update the documentation component if necessary (e.g., via Software Update Manager or Support Packages).
  
  
  
  Verify ICM and HTTP Service Configuration  
  
  Use transaction SMICM to check if the ICM is running and HTTP/HTTPS services are active.  
  Check the profile parameters related to HTTP services (e.g., icm/server_port_0, icm/server_port_1).  
  Ensure that the SAP Web Dispatcher or ICM is correctly configured to serve the documentation content.
  
  
  
  Check User Authorizations  
  
  Verify that the user has the necessary authorizations to access documentation (e.g., authorization object S_DEVELOP or others related to documentation).  
  Use transaction SU53 after the error to check for missing authorizations.
  
  
  
  Check SAP GUI and Browser Settings  
  
  Ensure that the SAP GUI is updated to a compatible version.  
  If documentation is displayed in a browser, check browser compatibility and settings.  
  Clear cache or try a different browser if applicable.
  
  
  
  Check System Logs and Dumps  
  
  Use transaction ST22 to check for any short dumps related to documentation display.  
  Use transaction SM21 to check system logs for errors.
  
  
  
  Transport and System Consistency  
  
  Verify that all relevant documentation objects have been transported correctly between systems.  
  Reimport or correct transports if necessary.
  
  
  
  
  Related Information
  
  SAP Notes: Search for SAP Notes related to W3_TOOL032 or documentation display issues on the SAP Support Portal.  
  Transaction W3_TOOL: This transaction is related to the Web Application Server tools and documentation.  
  SAP Help Portal: For official documentation and troubleshooting guides.  
  SAP GUI Version: Ensure you are using a supported SAP GUI version for your SAP system release.  
  ICM and HTTP Services: Proper configuration is essential for web-based content delivery in SAP.
  
  
  If the problem persists after these checks, consider raising a support ticket with SAP, providing system logs, dumps, and detailed steps to reproduce the issue.