How To Fix W3_TOOL031 - Enter the address of your ITS Web server

SAP Error Message - Details

• Message type: E = Error

• Message class: W3_TOOL - ITS: Maintenance Messages

• Message number: 031

• Message text: Enter the address of your ITS Web server

What causes this issue?

The address of the Web server where the service is to be launched
cannot be specified automatically. The reasons for this include the
following:
In your settings, you specified that ITS objects could only be
published on certain ITS servers. You did not include the name of the
Web server that caused the error.
There is no Customizing entry in the TWPURLSVR table. This table
includes the names of the ITS Web servers.

System Response

The system cannot specify the name of the ITS Web server.

How to fix this error?

In your personal ITS server settings (<LS>Utilities -> Settings</>)
add the name of the Web server to your ITS server. If you do not know
what to enter, ask your system administrator.
Customize the TWPURLSVR table.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message W3_TOOL031 - Enter the address of your ITS Web server ?

  SAP Error Message:
  
  W3_TOOL031 Enter the address of your ITS Web server
  
  Cause:
  This error occurs when the SAP system or a related tool (such as the Web Application Server or ITS - Internet Transaction Server) requires the URL or address of the ITS Web server, but it has not been provided or configured properly. The ITS Web server is responsible for handling HTTP requests and serving SAP transactions via web protocols.
  Common causes include:
  
  The ITS Web server address is missing or not maintained in the system configuration.
  The ITS service is not properly configured or started.
  The SAP GUI or Web Dynpro application is trying to access web-based transactions but cannot find the ITS server address.
  Incorrect or incomplete configuration in transaction SICF (Internet Communication Framework) or in the ITS settings.
  
  
  Solution:
  
  
  Maintain ITS Web Server Address:
  
  Go to transaction SICF.
  Check if the ITS services are active and properly configured.
  Ensure the ITS Web server URL is correctly maintained in the system profile parameters or in the relevant configuration.
  
  
  
  Check Profile Parameters:
  
  Verify the profile parameters related to ITS, such as:
  
  icm/server_port_0 (should include HTTP/HTTPS ports)
  icm/host_name_full (should be the fully qualified domain name or IP of the ITS server)
  
  
  Adjust these parameters if necessary and restart the SAP system or ICM (Internet Communication Manager).
  
  
  
  Configure ITS in SAP Web Dispatcher or Load Balancer:
  
  If you use SAP Web Dispatcher or a load balancer, ensure it routes requests correctly to the ITS server.
  
  
  
  Check ITS Service Status:
  
  Use transaction SMICM to check if the ICM is running and listening on the correct ports.
  Restart ICM if necessary (SMICM ? Goto ? Services).
  
  
  
  Maintain ITS URL in SAP GUI or Web Dynpro:
  
  If the error appears in a client tool, ensure the ITS URL is entered correctly in the tool’s configuration.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes for your SAP version that might address ITS configuration issues.
  
  
  
  
  Related Information:
  
  Transaction SICF: Used to maintain and activate Internet services including ITS.
  Transaction SMICM: Monitor and manage the Internet Communication Manager.
  Profile Parameters: icm/server_port_*, icm/host_name_full.
  ITS (Internet Transaction Server): A component that enables SAP transactions to be accessed via HTTP/HTTPS.
  SAP Web Dispatcher: Acts as a reverse proxy and load balancer for SAP web services.
  SAP Notes: Check SAP Support Portal for notes related to ITS configuration and error W3_TOOL031.
  
  
  Summary:
  The error W3_TOOL031 Enter the address of your ITS Web server indicates that the system requires the ITS Web server address but it is missing or incorrectly configured. To resolve it, verify and maintain the ITS server URL in SICF, check profile parameters, ensure ICM and ITS services are running, and configure any web dispatchers or clients accordingly.