How To Fix VTX837 - New delivery date cannot be determined as tracking entry is inconsistent

SAP Error Message - Details

• Message type: E = Error

• Message class: VTX - Messages from tracking notification processing

• Message number: 837

• Message text: New delivery date cannot be determined as tracking entry is inconsistent

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message VTX837 - New delivery date cannot be determined as tracking entry is inconsistent ?

  The SAP error message VTX837, which states "New delivery date cannot be determined as tracking entry is inconsistent," typically occurs in the context of logistics and transportation management within SAP systems, particularly when dealing with tracking and delivery dates for shipments.
  Cause:
  The error usually arises due to inconsistencies in the tracking data associated with a shipment. This can happen for several reasons, including:
  
  
  Missing or Incorrect Tracking Information: The tracking information may not be properly entered or may be missing key details that are necessary for determining a new delivery date.
  
  
  Inconsistent Status Updates: If the status of the shipment has not been updated correctly in the system, it can lead to discrepancies that prevent the system from calculating a new delivery date.
  
  
  Data Synchronization Issues: If there are issues with data synchronization between different modules or systems (e.g., between SAP and a third-party logistics provider), it can lead to inconsistencies.
  
  
  Configuration Issues: Incorrect configuration settings in the SAP system related to transportation management or delivery processing can also lead to this error.
  
  
  Solution:
  To resolve the VTX837 error, you can take the following steps:
  
  
  Check Tracking Information: Review the tracking entries for the shipment in question. Ensure that all necessary information is complete and accurate.
  
  
  Update Shipment Status: Make sure that the status of the shipment is updated correctly. If there are any discrepancies, correct them in the system.
  
  
  Review Configuration Settings: Check the configuration settings related to transportation management and delivery processing in SAP. Ensure that they are set up correctly.
  
  
  Consult Logs and Documentation: Look at the application logs and documentation for any additional error messages or warnings that might provide more context about the inconsistency.
  
  
  Reprocess the Shipment: If necessary, you may need to reprocess the shipment or tracking entry to ensure that the system can calculate the new delivery date correctly.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide patches or updates that could resolve the issue.
  Documentation: Review SAP documentation related to transportation management and delivery processing for best practices and troubleshooting steps.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the VTX837 error in your SAP system.