How To Fix VTX836 - Delivery date does not tally with the tracking data

SAP Error Message - Details

• Message type: E = Error

• Message class: VTX - Messages from tracking notification processing

• Message number: 836

• Message text: Delivery date does not tally with the tracking data

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message VTX836 - Delivery date does not tally with the tracking data ?

  The SAP error message VTX836, which states "Delivery date does not tally with the tracking data," typically occurs in the context of logistics and transportation management within SAP systems, particularly when dealing with the integration of tracking data for deliveries.
  Cause:
  This error usually arises due to discrepancies between the expected delivery date in the SAP system and the actual delivery date provided by the tracking data. Possible causes include:
  
  Incorrect Delivery Date: The delivery date entered in the SAP system does not match the date provided by the carrier or logistics provider.
  Tracking Data Issues: The tracking data received from the carrier may be outdated, incorrect, or not updated in the system.
  Configuration Issues: There may be configuration issues in the SAP system related to how delivery dates and tracking data are processed.
  Time Zone Differences: Differences in time zones between the SAP system and the tracking data source can lead to mismatches in delivery dates.
  
  Solution:
  To resolve the VTX836 error, you can take the following steps:
  
  Verify Delivery Dates: Check the delivery date in the SAP system against the tracking data provided by the carrier. Ensure that both dates are aligned.
  Update Tracking Data: If the tracking data is outdated, try to refresh or update it in the SAP system. This may involve re-fetching the tracking information from the carrier.
  Check Configuration: Review the configuration settings in SAP related to delivery tracking and ensure they are set up correctly. This may involve consulting with your SAP Basis or configuration team.
  Time Zone Adjustments: If time zone differences are suspected, ensure that both the SAP system and the tracking data are using the same time zone settings.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance on handling this error in your version of SAP.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., VL03N for displaying deliveries) that may help in troubleshooting the issue.
  Logistics Execution: Understanding the logistics execution processes in SAP can provide insights into how delivery dates and tracking data are managed.
  User Forums: Engage with SAP user forums or communities where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the VTX836 error and implement a suitable solution.