How To Fix VTX838 - Error saving; new delivery date cannot be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: VTX - Messages from tracking notification processing

• Message number: 838

• Message text: Error saving; new delivery date cannot be determined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message VTX838 - Error saving; new delivery date cannot be determined ?

  The SAP error message VTX838, which states "Error saving; new delivery date cannot be determined," typically occurs in the context of logistics and supply chain management, particularly when dealing with delivery dates in sales orders or deliveries. This error indicates that the system is unable to calculate a new delivery date for the order or delivery due to various reasons.
  Causes:
  
  Missing or Incorrect Master Data: The material master, customer master, or vendor master data may be incomplete or incorrect, leading to issues in determining delivery dates.
  Scheduling Parameters: The scheduling parameters for the material or the sales order may not be set correctly, which can prevent the system from calculating a new delivery date.
  Availability Check Issues: If the availability check is not configured properly, the system may not be able to determine if the product can be delivered on the requested date.
  Transportation Planning: If transportation planning is involved, issues with routes, transportation lanes, or other logistics settings can lead to this error.
  Custom Logic or User Exits: Custom code or user exits that modify the standard delivery date calculation logic may be causing the error.
  
  Solutions:
  
  Check Master Data: Ensure that all relevant master data (material, customer, vendor) is complete and accurate. Verify that all necessary fields are filled out correctly.
  Review Scheduling Parameters: Check the scheduling settings in the material master and sales order. Ensure that the lead times, transportation times, and other relevant parameters are set correctly.
  Run Availability Check: Perform an availability check to see if the material is available for the requested delivery date. Adjust stock levels or production schedules as necessary.
  Examine Transportation Settings: If applicable, review the transportation planning settings, including routes and transportation lanes, to ensure they are configured correctly.
  Debug Custom Logic: If there are any custom enhancements or user exits that affect delivery date calculations, review and debug them to identify any issues.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional guidance.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like VA02 (Change Sales Order), VL02N (Change Outbound Delivery), or MD04 (Stock/Requirements List) to investigate the issue further.
  SAP Documentation: Refer to SAP Help documentation for detailed information on delivery date determination and scheduling in SAP.
  Support Community: Engage with the SAP Community or forums for additional insights and solutions from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP support team or consult with an SAP expert for further assistance.