How To Fix VSH_APPL_LOG028 - The customer is blocked by user &

SAP Error Message - Details

• Message type: E = Error

• Message class: VSH_APPL_LOG - Message Class for Error Logs in Customer Hierarchy

• Message number: 028

• Message text: The customer is blocked by user &

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message VSH_APPL_LOG028 - The customer is blocked by user & ?

  The SAP error message VSH_APPL_LOG028 indicates that a customer is blocked by a specific user. This typically occurs in the context of sales and distribution (SD) or customer relationship management (CRM) processes, where a customer account may be blocked for various reasons, such as credit issues, payment problems, or other internal business rules.
  Cause:
  
  Customer Blocked Status: The customer account may be set to a blocked status in the system, which prevents transactions from being processed.
  User-Specific Block: The message indicates that a specific user has blocked the customer, which could be due to a manual action taken by a user in the system.
  Credit Management: The customer may have exceeded their credit limit or have outstanding payments, leading to a block.
  Internal Policies: Company policies may dictate that certain customers be blocked based on their payment history or other criteria.
  
  Solution:
  
  
  Check Customer Status: 
  
  Go to the customer master data in SAP (transaction code XD03 for general data or VD03 for sales area data) and check the status of the customer. Look for any indicators that show the customer is blocked.
  
  
  
  Review Block Reason:
  
  Identify the reason for the block. This can often be found in the customer master data or by consulting with the user who blocked the customer.
  
  
  
  Unblock the Customer:
  
  If the block is no longer valid, you can unblock the customer by changing the status in the customer master data. This typically requires appropriate authorization.
  If the block was due to credit issues, ensure that the customer’s credit limit is reviewed and adjusted if necessary.
  
  
  
  Consult with the User:
  
  If the block was applied by a specific user, it may be helpful to consult with that user to understand the rationale behind the block and whether it should be lifted.
  
  
  
  Documentation and Approval:
  
  Ensure that any changes made to unblock the customer are documented and approved according to your organization’s policies.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  XD03 - Display Customer (General Data)
  VD03 - Display Customer (Sales Area Data)
  FD32 - Display Customer Credit Management
  
  
  User Authorizations: Ensure that the user attempting to unblock the customer has the necessary authorizations to make changes to customer master data.
  SAP Notes: Check for any relevant SAP Notes that may provide additional context or solutions for this error message.
  Training and Policies: Ensure that users are trained on the policies regarding customer blocking and unblocking to prevent unnecessary issues in the future.
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP support team or refer to SAP documentation for further troubleshooting.