How To Fix VSH_APPL_LOG002 - The lower-level customer has not been created

SAP Error Message - Details

• Message type: E = Error

• Message class: VSH_APPL_LOG - Message Class for Error Logs in Customer Hierarchy

• Message number: 002

• Message text: The lower-level customer has not been created

What causes this issue?

You want to assign a customer, who is not recognized by the system for
one of the following reasons:
You have not entered a sales area.
No master record has been created for this customer.
No master record has been created for this customer in this sales area.

System Response

The system cannot assign the customer.

How to fix this error?

If you still want to assign the customer anyway, choose one of the
following solutions:
Enter a valid sales area.
Create a master record for the customer.
Maintain the sales area data in the customer master record.
You can go from the screen <LS>Maintain customer hierarchy </> to
customer master record maintenance. Choose also <LS>Environment ->
Customer -> Create </>or <LS> -> Change.</>

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSH_APPL_LOG002 - The lower-level customer has not been created ?

  The SAP error message VSH_APPL_LOG002 indicates that there is an issue related to the creation of a lower-level customer in the system. This typically occurs in scenarios where a hierarchical relationship between customers is being established, such as when a parent customer is trying to reference a child customer that has not yet been created in the system.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Missing Lower-Level Customer: The lower-level customer (child) that is supposed to be linked to the higher-level customer (parent) does not exist in the system.
  Incorrect Customer Hierarchy Setup: There may be an issue with how the customer hierarchy is set up, leading to references to non-existent customers.
  Data Entry Errors: There could be typographical errors in the customer ID or name when attempting to create or link customers.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Customer Existence:
  
  Verify if the lower-level customer exists in the system. You can do this by using transaction codes like XD03 (Display Customer) or VD03 (Display Customer - Sales Area) to search for the customer.
  
  
  
  Create the Lower-Level Customer:
  
  If the lower-level customer does not exist, you will need to create it. Use transaction codes XD01 (Create Customer) or VD01 (Create Customer - Sales Area) to create the customer record.
  
  
  
  Review Customer Hierarchy:
  
  Ensure that the customer hierarchy is set up correctly. You can check the hierarchy using transaction code VDH1 (Maintain Customer Hierarchy) to see if the parent-child relationships are correctly defined.
  
  
  
  Check for Data Entry Errors:
  
  Double-check the customer ID or name you are using to ensure there are no typographical errors.
  
  
  
  Consult Documentation:
  
  If you are unsure about the process or need further assistance, refer to SAP documentation or consult with your SAP support team for guidance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD01, XD02, XD03: Create, Change, and Display Customer (General Data)
  VD01, VD02, VD03: Create, Change, and Display Customer (Sales Area Data)
  VDH1: Maintain Customer Hierarchy
  
  
  
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to customer creation and hierarchy management.
  
  
  User Roles and Authorizations: Ensure that you have the necessary authorizations to create or modify customer records in the system.
  
  
  By following these steps, you should be able to resolve the error message VSH_APPL_LOG002 and successfully manage your customer records in SAP.