How To Fix VSH_APPL_LOG001 - The higher-level customer has not been created

SAP Error Message - Details

• Message type: E = Error

• Message class: VSH_APPL_LOG - Message Class for Error Logs in Customer Hierarchy

• Message number: 001

• Message text: The higher-level customer has not been created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSH_APPL_LOG001 - The higher-level customer has not been created ?

  The SAP error message VSH_APPL_LOG001 indicates that there is an issue related to the hierarchy of customer master data. Specifically, it means that the higher-level customer (often referred to as a parent customer) has not been created in the system. This error typically arises in scenarios where a customer is being assigned to a higher-level customer or when trying to process transactions that require a valid parent-child relationship in customer master data.
  Cause:
  
  Missing Higher-Level Customer: The higher-level customer that is supposed to be linked to the current customer does not exist in the system.
  Incorrect Configuration: The customer hierarchy may not be set up correctly, or the relationship between customers is not properly defined.
  Data Entry Error: There may have been a mistake in entering the customer data, leading to a reference to a non-existent higher-level customer.
  
  Solution:
  
  
  Create the Higher-Level Customer:
  
  Navigate to the customer master data transaction (e.g., XD01 for creating a customer).
  Create the higher-level customer that is missing. Ensure that all necessary details are filled out correctly.
  
  
  
  Check Customer Hierarchy:
  
  Use transaction VD03 (Display Customer) or XD03 to check the existing customer hierarchy.
  Verify if the higher-level customer is indeed missing or if there is a typo in the customer number.
  
  
  
  Correct the Customer Assignment:
  
  If the higher-level customer exists but is not correctly assigned, you may need to update the customer master data to reflect the correct hierarchy.
  Use transaction XD02 to modify the customer data and ensure that the higher-level customer is correctly linked.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or consult with your SAP administrator for specific configurations related to customer hierarchies in your organization.
  
  
  
  Check for Authorizations:
  
  Ensure that you have the necessary authorizations to create or modify customer master data.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD01: Create Customer (General Data)
  XD02: Change Customer (General Data)
  XD03: Display Customer (General Data)
  
  
  
  Customer Hierarchy: Understanding how customer hierarchies work in SAP is crucial. Customers can be organized in a hierarchy for reporting and management purposes.
  
  
  SAP Notes: Check for any relevant SAP Notes that might address specific issues or bugs related to customer master data and hierarchies.
  
  
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting SAP Community forums for additional assistance.
  
  
  By addressing the missing higher-level customer and ensuring the correct configuration of customer hierarchies, you should be able to resolve the error message VSH_APPL_LOG001.