How To Fix VSCAN051 - No virus scan provider available for scanner group &1

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 051

• Message text: No virus scan provider available for scanner group &1

What causes this issue?

The system attempted unsuccessully to find an available virus scan
server from scanner group &V1&.

System Response

The scan request cannot be performed.

How to fix this error?

Repeat the scan request after an appropriate wait time. If the situation
does not imporove, or the problem occurs repeatedly, inform your system
administrator.

Procedure for System Administrators

Check the availability of the virus scan server. You may have to adjust
the number of virus scan servers to the workload situation in your
system.
Note that the load balacning only selects local virus scan servers for
the entry "Scan a File on the Application Server".

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN051 - No virus scan provider available for scanner group &1 ?

  The SAP error message VSCAN051 indicates that there is no virus scan provider available for the specified scanner group. This error typically occurs when the SAP system is configured to use a virus scanning solution, but the necessary components or configurations are not in place.
  Cause:
  
  Missing Virus Scan Provider: The virus scan provider (such as an external antivirus software) is not installed or not properly configured in the SAP system.
  Incorrect Configuration: The configuration settings for the virus scan interface may be incorrect or incomplete.
  Scanner Group Not Defined: The specified scanner group may not be defined in the system.
  Network Issues: There may be network connectivity issues preventing the SAP system from communicating with the virus scan provider.
  Authorization Issues: The user or service account running the SAP system may not have the necessary permissions to access the virus scan provider.
  
  Solution:
  
  
  Check Virus Scan Provider Installation:
  
  Ensure that the virus scan provider is installed on the server where the SAP system is running.
  Verify that the virus scan software is compatible with your version of SAP.
  
  
  
  Configure Virus Scan Interface:
  
  Go to transaction SICF and check the configuration of the virus scan interface.
  Ensure that the virus scan provider is correctly configured in the SAP system. This can be done in transaction RZ11 by checking the parameter vscan/host and vscan/port.
  
  
  
  Define Scanner Group:
  
  Check if the scanner group specified in the error message is defined in the system. You can do this in transaction SICF under the relevant service configuration.
  
  
  
  Check Network Connectivity:
  
  Ensure that there are no network issues preventing the SAP system from reaching the virus scan provider. You can test connectivity using tools like ping or telnet.
  
  
  
  Review Authorizations:
  
  Ensure that the user or service account running the SAP instance has the necessary permissions to access the virus scan provider.
  
  
  
  Restart Services:
  
  Sometimes, simply restarting the SAP services or the virus scan provider can resolve the issue.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional guidance or patches related to the virus scan interface.
  Documentation: Refer to the official SAP documentation for configuring the virus scan interface and troubleshooting common issues.
  Support: If the issue persists, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the VSCAN051 error in your SAP system.