How To Fix VSCAN049 - Virus scan server &1 is temporarily not available

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 049

• Message text: Virus scan server &1 is temporarily not available

What causes this issue?

Virus scan server &V1& is currently in a status in which no requests
can be accepted. This is the case in the following situations:
The scan engine is currently being initialized.
The server has received a request to shut down.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Repeat the action.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN049 - Virus scan server &1 is temporarily not available ?

  The SAP error message VSCAN049 indicates that the virus scan server specified (denoted as &1) is temporarily not available. This error typically arises in environments where SAP systems are configured to use a virus scanning solution to scan files for malware before they are processed by the system.
  Causes:
  
  Virus Scan Server Down: The virus scan server may be down or not running, which prevents the SAP system from communicating with it.
  Network Issues: There may be network connectivity issues between the SAP system and the virus scan server.
  Configuration Issues: Incorrect configuration settings in the SAP system or the virus scan server can lead to this error.
  Resource Limitations: The virus scan server may be overloaded or experiencing resource limitations, causing it to be temporarily unavailable.
  Firewall or Security Settings: Firewall rules or security settings may be blocking communication between the SAP system and the virus scan server.
  
  Solutions:
  
  Check Virus Scan Server Status: Ensure that the virus scan server is up and running. Restart the server if necessary.
  Network Connectivity: Verify that there are no network issues preventing the SAP system from reaching the virus scan server. You can use tools like ping or traceroute to check connectivity.
  Review Configuration: Check the configuration settings in the SAP system (transaction code RSCONN01 for RFC connections) and ensure they are correct. Also, verify the settings on the virus scan server.
  Monitor Server Load: If the virus scan server is overloaded, consider optimizing its performance or scaling resources to handle the load.
  Firewall Settings: Review firewall and security settings to ensure that the necessary ports and protocols are allowed for communication between the SAP system and the virus scan server.
  Check Logs: Review the logs on both the SAP system and the virus scan server for any error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to virus scanning and the specific error message for any updates or patches that may address the issue.
  Documentation: Refer to the documentation for the specific virus scan solution being used to ensure proper configuration and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to diagnose and resolve the VSCAN049 error effectively.