How To Fix VSCAN050 - Internal error in virus scan server &1

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 050

• Message text: Internal error in virus scan server &1

What causes this issue?

Virus scan server &V1& triggered an error when processing a request.
No additional details are available here.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Inform your system administrator.

Procedure for System Administrators

Investigate the log file for virus scan server &V1&. For virus scan
servers that are started using the application server, you can view
this in transaction ST11 under the name dev_&V1&.trc.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN050 - Internal error in virus scan server &1 ?

  The SAP error message VSCAN050, which indicates an "Internal error in virus scan server &1," typically arises when there is an issue with the virus scan interface in the SAP system. This error can occur due to various reasons, including configuration issues, communication problems between the SAP system and the virus scan server, or issues with the virus scan server itself.
  Causes:
  
  Configuration Issues: Incorrect settings in the virus scan configuration can lead to communication failures.
  Server Unavailability: The virus scan server may be down or not reachable from the SAP system.
  Network Issues: Network problems can prevent the SAP system from communicating with the virus scan server.
  Version Compatibility: Incompatibility between the SAP system and the virus scan server version.
  Resource Limitations: The virus scan server may be overloaded or running out of resources (e.g., memory, CPU).
  Permissions: Insufficient permissions for the SAP system to access the virus scan server.
  
  Solutions:
  
  Check Configuration: Verify the configuration settings for the virus scan server in the SAP system. Ensure that the server address, port, and other parameters are correctly set.
  Server Status: Ensure that the virus scan server is up and running. Check its logs for any errors or issues.
  Network Connectivity: Test the network connection between the SAP system and the virus scan server. Use tools like ping or telnet to check connectivity.
  Review Logs: Check the SAP system logs (transaction SM21) and the virus scan server logs for any additional error messages that could provide more context.
  Update Software: Ensure that both the SAP system and the virus scan server are running compatible versions. Update them if necessary.
  Resource Monitoring: Monitor the resource usage on the virus scan server to ensure it is not overloaded. If it is, consider scaling up resources or optimizing the server.
  Permissions Check: Ensure that the SAP system has the necessary permissions to access the virus scan server.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to the VSCAN050 error for any specific patches or updates that may address the issue.
  Documentation: Review the official SAP documentation for the virus scan interface to ensure proper setup and configuration.
  Support: If the issue persists after troubleshooting, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the VSCAN050 error in your SAP system.