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How To Fix VSCAN012 - Virus scan server &1 is not configured


SAP Error Message - Details

  • Message type: E = Error

  • Message class: VSCAN - Virus Scan Interface

  • Message number: 012

  • Message text: Virus scan server &1 is not configured

  • Show details Hide details
  • What causes this issue?

    Virus scan server &V1& is not entered in Customizing.

    System Response

    The action is terminated.

    How to fix this error?

    Check the configuration of the virus scan server.

    Procedure for System Administrators

    The system issues an error message and will not allow you to continue with this transaction until the error is resolved.


    Error message extract from SAP system. Copyright SAP SE.


Smart SAP Assistant

  • What is the cause and solution for SAP error message VSCAN012 - Virus scan server &1 is not configured ?

    The SAP error message VSCAN012 indicates that the virus scan server (VSS) is not configured properly in your SAP system. This error typically arises when the system attempts to use a virus scan service for file uploads or downloads, but the necessary configuration is missing or incorrect.

    Cause:

    1. Missing Configuration: The virus scan server has not been set up in the SAP system.
    2. Incorrect Configuration: The existing configuration may be incorrect, such as wrong server address or port.
    3. Network Issues: There may be network connectivity issues preventing the SAP system from reaching the virus scan server.
    4. Service Not Running: The virus scan service may not be running on the server.

    Solution:

    To resolve the VSCAN012 error, follow these steps:

    1. Check Configuration:

      • Go to transaction code RZ10 or RZ11 to check the profile parameters related to the virus scan server.
      • Ensure that the parameter vscan/server is set correctly to point to your virus scan server.
    2. Configure Virus Scan Server:

      • Use transaction SICF to check if the virus scan service is activated.
      • Ensure that the virus scan server is properly configured in the SAP system. You can do this by navigating to the relevant configuration settings in the SAP GUI.
      • You may need to set the parameters in the instance profile (e.g., vscan/server, vscan/port, etc.).
    3. Check Network Connectivity:

      • Verify that the SAP system can reach the virus scan server. You can use tools like ping or telnet to check connectivity to the server and port.
    4. Check Virus Scan Service:

      • Ensure that the virus scan service is running on the server. If it is not running, start the service.
    5. Review Logs:

      • Check the SAP system logs (transaction SM21) and the virus scan server logs for any additional error messages that might provide more context.
    6. Restart Services:

      • After making changes, it may be necessary to restart the SAP instance or the virus scan service for the changes to take effect.

    Related Information:

    • Documentation: Refer to the SAP Help Portal for detailed documentation on configuring the virus scan interface.
    • SAP Notes: Check for any relevant SAP Notes that might address specific issues or provide additional guidance related to the virus scan server configuration.
    • Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.

    By ensuring that the virus scan server is correctly configured and operational, you should be able to resolve the VSCAN012 error and enable the virus scanning functionality in your SAP system.

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