How To Fix VSCAN013 - Virus scan provider &1 is not local to application server &2

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 013

• Message text: Virus scan provider &1 is not local to application server &2

What causes this issue?

An action (starting, write message) is to be performed on application
server &V2& for virus scan server &V1&. However, according to
Customizing, this virus scan server is resident on application server
&V3&.

System Response

The action is terminated.

How to fix this error?

Check in the configuration of the virus scan server whether the name of
the application server on which the virus scan server is to be started
is correct. Use the F4 help provided to do this, and copy the value
unchanged.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN013 - Virus scan provider &1 is not local to application server &2 ?

  The SAP error message VSCAN013 indicates that the virus scan provider specified is not local to the application server where the request is being processed. This typically occurs in environments where a virus scanning solution is integrated with SAP to scan files for viruses before they are processed.
  Cause:
  
  Configuration Issue: The virus scan provider is not correctly configured to be accessible from the application server.
  Network Issues: There may be network connectivity issues preventing the application server from reaching the virus scan provider.
  Provider Not Installed: The specified virus scan provider may not be installed or running on the application server.
  Incorrect Provider Configuration: The provider might be incorrectly configured in the SAP system settings.
  
  Solution:
  
  
  Check Configuration:
  
  Go to transaction RZ10 and check the profile parameters related to the virus scan configuration (e.g., vscan/host, vscan/port).
  Ensure that the virus scan provider is correctly defined and that the host and port are reachable from the application server.
  
  
  
  Verify Provider Installation:
  
  Ensure that the virus scan provider is installed and running on the application server. If it is not installed, you will need to install it according to the provider's documentation.
  
  
  
  Network Connectivity:
  
  Test the network connectivity between the application server and the virus scan provider. You can use tools like ping or telnet to check if the application server can reach the provider.
  
  
  
  Check Logs:
  
  Review the SAP application server logs and the logs of the virus scan provider for any error messages that might provide more context on the issue.
  
  
  
  Restart Services:
  
  If changes were made to the configuration or if the virus scan provider was restarted, ensure that the SAP application server is also restarted to apply the changes.
  
  
  
  Consult Documentation:
  
  Refer to the documentation of the specific virus scan provider you are using for any additional configuration steps or troubleshooting tips.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to virus scanning for any known issues or updates that might be relevant to your version of SAP.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Security Best Practices: Ensure that your virus scanning solution is up to date and configured according to best practices for security.
  
  By following these steps, you should be able to resolve the VSCAN013 error and ensure that your virus scanning solution is functioning correctly within your SAP environment.