How To Fix VR042 - Statistical data could not taken from the call center

VR042 - Overview

• Message type: E = Error

• Message class: VR - Output for SD Reporting

• Message number: 042

• Message text: Statistical data could not taken from the call center

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message VR042 - Statistical data could not taken from the call center ?

  SAP Error Message:
  VR042 - Statistical data could not be taken from the call center
  
  
  Cause:
  This error typically occurs when the system tries to retrieve statistical data from the Call Center component (often related to SAP CRM or SAP ERP Service Management) but fails due to one or more of the following reasons:
  
  Communication issues between the backend system and the Call Center system.
  The Call Center system is not properly configured or is not active.
  Missing or incorrect RFC (Remote Function Call) destination settings.
  The relevant statistical data or tables are not available or corrupted in the Call Center system.
  Authorization issues preventing data retrieval.
  The Call Center component or service is down or not responding.
  
  
  
  Solution:
  To resolve the VR042 error, follow these steps:
  
  
  Check RFC Connections:
  
  Go to transaction SM59 and verify the RFC destination used to connect to the Call Center system.
  Test the connection to ensure it is active and working.
  If the connection fails, correct the destination parameters