How To Fix VL396 - It was not possible to re-determine the route

SAP Error Message - Details

• Message type: E = Error

• Message class: VL -

• Message number: 396

• Message text: It was not possible to re-determine the route

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message VL396 - It was not possible to re-determine the route ?

  The SAP error message VL396 ("It was not possible to re-determine the route") typically occurs in the context of logistics and transportation management within the SAP system. This error indicates that the system was unable to determine a valid route for the delivery or shipment based on the provided data.
  Causes of VL396
  
  
  Missing or Incomplete Master Data: The route determination process relies on various master data, such as transportation lanes, shipping points, and route definitions. If any of this data is missing or incorrectly configured, the system may fail to determine a route.
  
  
  Incorrect Configuration: The configuration settings for route determination in the SAP system may not be set up correctly. This includes settings in the transportation management module or the logistics execution module.
  
  
  Transportation Lanes: If there are no valid transportation lanes defined between the shipping point and the destination, the system will not be able to determine a route.
  
  
  Delivery Document Issues: The delivery document may have issues such as incorrect shipping point, delivery date, or other parameters that affect route determination.
  
  
  Changes in Master Data: If there have been recent changes to the master data (e.g., changes in routes, shipping points, or transportation lanes) that have not been updated or activated in the system, this can lead to the error.
  
  
  Solutions to VL396
  
  
  Check Master Data: Verify that all necessary master data is complete and correctly configured. This includes checking transportation lanes, shipping points, and route definitions.
  
  
  Review Route Determination Configuration: Ensure that the route determination configuration is set up correctly in the system. This may involve checking the configuration in the SPRO transaction under Logistics Execution or Transportation Management.
  
  
  Validate Delivery Document: Review the delivery document for any inconsistencies or errors. Ensure that the shipping point, delivery date, and other relevant fields are correctly filled out.
  
  
  Re-activate Changes: If there have been recent changes to master data, ensure that these changes are activated in the system. Sometimes, changes may require a re-activation or refresh.
  
  
  Use Transaction Codes: Utilize transaction codes such as VL02N (Change Outbound Delivery) to check and modify the delivery document, or use transaction codes like OVV9 (Define Routes) to review route definitions.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VL01N (Create Outbound Delivery), VL02N (Change Outbound Delivery), and OVV9 (Define Routes).
  Documentation: Review SAP documentation related to route determination and logistics execution for a deeper understanding of the processes involved.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the VL396 error and implement a solution to resolve it.