How To Fix VK020 - Customer & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: VK - Pflege und Bearbeitung von Konditionen

• Message number: 020

• Message text: Customer & does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message VK020 - Customer & does not exist ?

  The SAP error message VK020, which states "Customer & does not exist," typically occurs when you are trying to process a transaction involving a customer that the system cannot find in its database. This can happen in various contexts, such as sales orders, billing, or customer master data maintenance.
  Causes of VK020 Error
  
  
  Customer Not Created: The customer may not have been created in the system. This can happen if the customer is new and has not yet been entered into the customer master data.
  
  
  Incorrect Customer Number: The customer number you are trying to use may be incorrect or mistyped.
  
  
  Customer Data Not Activated: The customer might exist in the system but is not activated for the specific sales area or company code you are working with.
  
  
  Data Deletion: The customer record may have been deleted or marked for deletion.
  
  
  Authorization Issues: You may not have the necessary authorizations to view or access the customer data.
  
  
  Data Synchronization Issues: If your system is integrated with other systems (like CRM or third-party applications), there may be synchronization issues leading to the customer not being recognized.
  
  
  Solutions to VK020 Error
  
  
  Check Customer Existence:
  
  Use transaction code XD03 (Display Customer) or FD03 (Display Customer - Company Code) to check if the customer exists in the system.
  Verify that you are using the correct customer number.
  
  
  
  Create Customer:
  
  If the customer does not exist, create a new customer using transaction code XD01 (Create Customer) or FD01 (Create Customer - Company Code).
  
  
  
  Check Activation:
  
  Ensure that the customer is activated for the relevant sales area and company code. You can check this in the customer master data.
  
  
  
  Review Deletion Flags:
  
  Check if the customer has been marked for deletion. You can do this in the customer master data view.
  
  
  
  Authorization Check:
  
  Ensure that you have the necessary authorizations to access customer data. Contact your SAP security administrator if you suspect authorization issues.
  
  
  
  Data Synchronization:
  
  If your system is integrated with other systems, check for any synchronization issues. You may need to run data synchronization jobs or check logs for errors.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  XD01: Create Customer (General Data)
  XD02: Change Customer (General Data)
  XD03: Display Customer (General Data)
  FD01: Create Customer (Company Code)
  FD02: Change Customer (Company Code)
  FD03: Display Customer (Company Code)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to customer master data.
  
  
  Documentation: Refer to SAP Help documentation for detailed information on customer master data management.
  
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP support team or refer to SAP's support portal for further assistance.