How To Fix VHURL851 - Customer &1 is blocked; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: VHURL - Messages for Returnable Packaging Account Processing

• Message number: 851

• Message text: Customer &1 is blocked; see long text

What causes this issue?

You want to change data related to customer &V1&. This data may contain
personal data and is blocked.

System Response

You cannot change any data related to customer &V1& to protect personal
data.

How to fix this error?

If you are sure that you want to change this data, use transaction
BUP_REQ_UNBLK to request unblocking.
If you are authorized to unblock data, use transaction CVP_UNBLOCK_MD to
unblock the data related to customer &V1&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VHURL851 - Customer &1 is blocked; see long text ?

  The SAP error message VHURL851 indicates that a customer is blocked, which prevents certain operations from being performed for that customer. This error typically arises in the context of sales and distribution processes, where a customer may be blocked for various reasons, such as credit issues, payment problems, or internal company policies.
  Cause:
  
  Credit Block: The customer may have exceeded their credit limit or have outstanding payments.
  Payment Block: There may be issues with the customer's payment history or payment terms.
  Master Data Issues: The customer master data may have been flagged for blocking due to internal policies or compliance reasons.
  Sales Area Block: The specific sales area for the customer may be blocked, affecting transactions related to that area.
  
  Solution:
  
  Check Customer Status: Review the customer master data in the SAP system to determine the reason for the block. You can do this by navigating to the customer master record (transaction code XD03 for display).
  Review Credit Management: If the block is due to credit issues, check the customer's credit limit and outstanding invoices. You may need to adjust the credit limit or resolve outstanding payments.
  Unblock the Customer: If you have the necessary permissions, you can unblock the customer by changing the status in the customer master record. This can be done in transaction code XD02 (change customer).
  Consult with Finance: If you are unsure about unblocking the customer, consult with your finance or credit management team to ensure that it is appropriate to do so.
  Document the Reason: Always document the reason for unblocking the customer for future reference and compliance.
  
  Related Information:
  
  Transaction Codes:
  
  XD03: Display Customer Master
  XD02: Change Customer Master
  FD32: Display Customer Credit Management
  
  
  User Roles: Ensure that you have the appropriate authorizations to view and modify customer master data.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional context or updates regarding this error message.
  Training: If you frequently encounter this error, consider training on customer master data management and credit management processes within SAP.
  
  By following these steps, you should be able to identify the cause of the VHURL851 error and take appropriate action to resolve it.