How To Fix VHURL096 - Creation not possible; customer &1 is marked for deletion

SAP Error Message - Details

• Message type: E = Error

• Message class: VHURL - Messages for Returnable Packaging Account Processing

• Message number: 096

• Message text: Creation not possible; customer &1 is marked for deletion

What causes this issue?

You tried to carry out one of the following actions:
Adding a partner relationship containing a customer that is marked for
deletion.
Adding a partner relationship containing a vendor that is linked to a
customer marked for deletion.
You are not allowed to create a partner relationship containing a
customer that is marked for deletion.

System Response

The system did not create the partner relationship.

How to fix this error?

Remove the link to the customer in the vendor master, if applicable.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VHURL096 - Creation not possible; customer &1 is marked for deletion ?

  The SAP error message VHURL096 indicates that the creation of a certain object (like a sales order, delivery, etc.) is not possible because the customer specified (denoted by &1) is marked for deletion. This typically means that the customer record exists in the system but is flagged as inactive or deleted, preventing any new transactions from being processed for that customer.
  Cause:
  
  Customer Marked for Deletion: The customer has been marked for deletion in the customer master data. This can happen for various reasons, such as the customer no longer being active or a business decision to stop transactions with that customer.
  Data Integrity: The system is designed to maintain data integrity and prevent transactions from being processed for customers that are not valid or active.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Customer Status:
  
  Go to the customer master data (transaction code XD03 for general data or VD03 for sales area data).
  Enter the customer number and check the status. Look for any indicators that show the customer is marked for deletion.
  
  
  
  Unmark the Customer:
  
  If the customer is indeed marked for deletion and you want to continue using this customer, you will need to unmark the deletion flag.
  Use transaction code XD02 (or VD02) to change the customer master data.
  Navigate to the relevant section and remove the deletion flag.
  
  
  
  Consult with Business Users:
  
  Before making changes, consult with relevant business users or stakeholders to ensure that the customer should be reactivated and that there are no business rules preventing this.
  
  
  
  Check for Related Data:
  
  Ensure that there are no other related data issues that might be causing the error. For example, check if there are any related sales documents or contracts that might be affected.
  
  
  
  Documentation:
  
  Document any changes made to the customer status for future reference and compliance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer (General Data)
  XD02: Change Customer (General Data)
  VD03: Display Customer (Sales Area Data)
  VD02: Change Customer (Sales Area Data)
  
  
  
  User Roles: Ensure that you have the necessary authorizations to change customer master data.
  
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message, as there may be additional context or solutions provided by SAP.
  
  
  Training: If you frequently encounter this error, consider training sessions on customer master data management to better understand how to handle such situations in the future.
  
  
  By following these steps, you should be able to resolve the VHURL096 error and proceed with your transactions involving the customer in question.