How To Fix VC020 - ******* 021-099 : Customer hierarchy *****

SAP Error Message - Details

• Message type: E = Error

• Message class: VC - SD Customizing

• Message number: 020

• Message text: ******* 021-099 : Customer hierarchy *****

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message VC020 - ******* 021-099 : Customer hierarchy ***** ?

  The SAP error message VC020 typically relates to issues with customer hierarchies in the SAP system, particularly in the context of variant configuration. The error message format you provided indicates that there is a problem with a specific customer hierarchy that is being referenced.
  Cause:
  The error message VC020 can occur due to several reasons, including:
  
  Missing Customer Hierarchy: The specified customer hierarchy does not exist in the system.
  Incorrect Configuration: The configuration settings for the customer hierarchy may be incorrect or incomplete.
  Authorization Issues: The user may not have the necessary authorizations to access the customer hierarchy.
  Data Inconsistencies: There may be inconsistencies or errors in the master data related to the customer hierarchy.
  
  Solution:
  To resolve the VC020 error, you can take the following steps:
  
  
  Check Customer Hierarchy:
  
  Verify that the customer hierarchy specified in the error message exists in the system. You can do this by navigating to the relevant transaction (e.g., VDH1 for creating customer hierarchies) and checking the hierarchy details.
  
  
  
  Review Configuration:
  
  Ensure that the configuration for the customer hierarchy is set up correctly. This includes checking the settings in the variant configuration and ensuring that all necessary dependencies and characteristics are defined.
  
  
  
  Authorization Check:
  
  Confirm that the user encountering the error has the appropriate authorizations to access and modify the customer hierarchy. You may need to consult with your SAP security team to review and adjust user roles if necessary.
  
  
  
  Data Consistency:
  
  Check for any inconsistencies in the master data related to the customer hierarchy. This may involve reviewing customer records and ensuring that they are correctly linked to the hierarchy.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the VC020 error for any specific guidance or updates that may apply to your version of SAP.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the full error message and any relevant details about the context in which the error occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VDH1, VDH2, and VDH3 for managing customer hierarchies.
  SAP Notes: Search for SAP Notes related to VC020 for any patches or updates that may address known issues.
  Training and Documentation: Ensure that users are trained on how to manage customer hierarchies and understand the implications of variant configuration in SAP.
  
  By following these steps, you should be able to identify and resolve the issue related to the VC020 error message in SAP.