How To Fix V4172 - Customer material &1: The billed item does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: V4 - Nachrichten Verkauf (Variable Meldungen und EDI-Meldungen)

• Message number: 172

• Message text: Customer material &1: The billed item does not exist

What causes this issue?

Customer material &V1& (material &V2&) sent in by the customer does not
exist in the referenced document &V3& (document category &V4&).

System Response

The system uses an external document as reference for this billing
item.

How to fix this error?

Inform your customer of the error so that they can send a credit memo
for quantity corrections.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message V4172 - Customer material &1: The billed item does not exist ?

  The SAP error message V4172, which states "Customer material &1: The billed item does not exist," typically occurs in the context of billing and sales order processing. This error indicates that the system cannot find a billed item associated with the specified customer material number. Here are the potential causes, solutions, and related information for this error:
  Causes:
  
  Missing Billing Document: The billing document for the specified customer material may not exist or may have been deleted.
  Incorrect Customer Material Number: The customer material number provided may be incorrect or not properly maintained in the system.
  Sales Order Issues: The sales order related to the billing document may not have been processed correctly, or the item may not have been billed.
  Data Inconsistency: There may be inconsistencies in the data between the sales order, delivery, and billing documents.
  Authorization Issues: The user may not have the necessary authorizations to view or process the billing document.
  
  Solutions:
  
  Check Billing Document: Verify if the billing document exists for the specified customer material. You can do this by checking the billing document history in the SAP system.
  Validate Customer Material Number: Ensure that the customer material number is correctly entered and exists in the system. You can check this in the material master or customer master data.
  Review Sales Order: Check the related sales order to ensure that it has been processed correctly and that the items have been billed.
  Data Consistency Check: Run consistency checks to ensure that the data between the sales order, delivery, and billing documents is consistent.
  User Authorizations: Ensure that the user has the necessary authorizations to access the billing documents and related data.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like VF03 (Display Billing Document), VA03 (Display Sales Order), and MM03 (Display Material) to investigate the issue further.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Customizing Settings: Review the customizing settings related to billing and sales order processing to ensure they are correctly configured.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP documentation for more detailed troubleshooting.