How To Fix V1738 - &1 is not permitted as sold-to party and is copied as ship-to party

SAP Error Message - Details

• Message type: E = Error

• Message class: V1 - Verkaufsbelegbearbeitung

• Message number: 738

• Message text: &1 is not permitted as sold-to party and is copied as ship-to party

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message V1738 - &1 is not permitted as sold-to party and is copied as ship-to party ?

  The SAP error message V1738 indicates that the sold-to party (customer) specified in a sales document is not permitted to be used as the ship-to party. This typically occurs in the context of sales order processing, where the system checks the relationship between the sold-to party and the ship-to party.
  Cause:
  
  Customer Relationship Configuration: The sold-to party and ship-to party must have a valid relationship defined in the customer master data. If the relationship is not set up correctly, the system will throw this error.
  Sales Area Configuration: The sales area (which includes the sales organization, distribution channel, and division) for the sold-to party may not match the sales area for the ship-to party.
  Customer Status: The status of the sold-to party or ship-to party may restrict their use in certain transactions.
  Data Entry Error: There may be a mistake in the data entry, such as selecting the wrong customer or not having the correct customer data.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master data (transaction code XD03 for general data or VD03 for sales area data).
  Verify that the sold-to party and ship-to party are correctly defined and that there is a valid relationship between them.
  
  
  
  Define Customer Relationships:
  
  If the relationship does not exist, you may need to create it. This can be done in the customer master data by maintaining the relevant data in the "Partner Functions" section.
  Ensure that the ship-to party is allowed to be used with the sold-to party.
  
  
  
  Review Sales Area Settings:
  
  Check if the sales area for both customers matches. If they do not, you may need to adjust the sales area settings or use a different customer that matches the sales area.
  
  
  
  Check Customer Status:
  
  Ensure that both the sold-to and ship-to parties are active and not blocked for sales transactions.
  
  
  
  Consult with SAP Support:
  
  If the issue persists after checking the above points, consider consulting with your SAP support team or refer to SAP Notes for any known issues related to this error.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  XD03 - Display Customer (General Data)
  VD03 - Display Customer (Sales Area Data)
  VD02 - Change Customer (Sales Area Data)
  
  
  
  SAP Documentation: Refer to SAP Help Portal for detailed documentation on customer master data and partner functions.
  
  
  Customizing Settings: You may need to check the customizing settings in SPRO under Sales and Distribution > Master Data > Business Partners > Define Relationships Between Business Partners.
  
  
  By following these steps, you should be able to resolve the V1738 error and ensure that the sold-to and ship-to parties are correctly configured in your SAP system.