How To Fix V1696 - Service order cannot be processed for item &, as quantity > 1

SAP Error Message - Details

• Message type: E = Error

• Message class: V1 - Verkaufsbelegbearbeitung

• Message number: 696

• Message text: Service order cannot be processed for item &, as quantity > 1

What causes this issue?

Due to technical reasons, you can only create one service order for a
sales order item at the moment in service processing.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you want to enter several service orders, create more items. Note,
however, that the service orders can only be valued with the "factor" =
1.
<LS>Note</>
If you use the configuration, you can influence the factor at action
level. For more information, go to the SAP library and choose <LS>LO
Logistics General -> Variant Configuration -> Changing Master Data with
Dependencies</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message V1696 - Service order cannot be processed for item &, as quantity > 1 ?

  The SAP error message V1696, which states "Service order cannot be processed for item &, as quantity > 1," typically occurs in the context of service orders or service-related processes in SAP. This error indicates that the system is unable to process a service order item because the quantity specified is greater than one, which is not allowed for that particular item type.
  Cause:
  
  Item Type Restrictions: The item in question may be defined in the system as a service item that can only be processed in quantities of one. This is common for service items where each service is considered a unique transaction.
  Configuration Settings: The configuration settings in the service order management module may restrict the processing of service items to a quantity of one.
  Order Type: The specific order type being used may have restrictions on the quantity of service items that can be processed.
  
  Solution:
  
  Check Item Quantity: Review the service order and ensure that the quantity for the service item is set to one. If you need to process multiple units, consider creating multiple service order items, each with a quantity of one.
  Review Item Master Data: Check the master data for the service item to confirm its configuration. Ensure that it is set up correctly to allow for the intended processing.
  Consult Configuration: If you have access to the configuration settings, review the settings for service order types and item categories to see if there are any restrictions that can be modified.
  Create Multiple Orders: If the business process allows, consider creating multiple service orders for the same service item instead of trying to process them in a single order.
  Contact SAP Support: If the issue persists and you believe it should allow for quantities greater than one, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Documentation: Refer to the SAP Help Portal for documentation related to service order management and item configuration.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Order), IW32 (Change Order), and IW33 (Display Order) to manage service orders effectively.
  User Exits and BAdIs: If customization is needed, explore user exits or Business Add-Ins (BAdIs) that may allow for more flexible handling of service order quantities.
  
  By following these steps, you should be able to resolve the error and process your service orders as needed.