How To Fix V1569 - Value & is not defined for customer group 2

SAP Error Message - Details

• Message type: E = Error

• Message class: V1 - Verkaufsbelegbearbeitung

• Message number: 569

• Message text: Value & is not defined for customer group 2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message V1569 - Value & is not defined for customer group 2 ?

  The SAP error message V1569 indicates that a specific value is not defined for a customer group in the system. This error typically arises in the context of sales and distribution (SD) when trying to process sales documents, such as sales orders or quotations, where the system expects certain configurations or master data to be in place.
  Cause:
  The error message "Value & is not defined for customer group 2" usually occurs due to one of the following reasons:
  
  
  Missing Configuration: The value that is being referenced (indicated by the placeholder "&") is not defined in the system for the specified customer group (in this case, customer group 2). This could be related to pricing, discounts, or other conditions that are expected to be set up for that customer group.
  
  
  Incorrect Master Data: The customer master data may not be correctly maintained, leading to the system not finding the necessary values for the specified customer group.
  
  
  Condition Records: There may be missing condition records in the pricing procedure that are required for the customer group in question.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Customer Master Data:
  
  Go to the customer master record (transaction code XD03 for general data or VD03 for sales area data).
  Verify that the customer is assigned to the correct customer group and that all necessary fields are filled out.
  
  
  
  Review Pricing Conditions:
  
  Use transaction code VK13 to check the condition records for pricing that are relevant to the customer group.
  Ensure that the necessary condition types (like discounts, surcharges, etc.) are defined for customer group 2.
  
  
  
  Maintain Condition Records:
  
  If condition records are missing, you can create or update them using transaction code VK11 (to create) or VK12 (to change).
  Make sure to include the relevant customer group in the condition records.
  
  
  
  Check Pricing Procedure:
  
  Ensure that the pricing procedure assigned to the customer and sales area includes the necessary condition types for customer group 2.
  You can check the pricing procedure in the configuration settings (transaction code SPRO).
  
  
  
  Consult Documentation:
  
  If you are unsure about the specific values that need to be defined, consult your SAP documentation or reach out to your SAP support team for guidance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03 / VD03: Display Customer Master
  VK13: Display Condition Records
  VK11: Create Condition Records
  VK12: Change Condition Records
  SPRO: Access SAP Customizing Implementation Guide
  
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  
  User Roles: Ensure that you have the necessary authorizations to view and modify customer master data and condition records.
  
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary changes to resolve it.