How To Fix USMD_GOV_TOOLS028 - CR &1: Status of toplevel workflow item ("&2") is not equal "COMPLETED"

SAP Error Message - Details

• Message type: E = Error

• Message class: USMD_GOV_TOOLS - Cross Governance API messages

• Message number: 028

• Message text: CR &1: Status of toplevel workflow item ("&2") is not equal "COMPLETED"

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message USMD_GOV_TOOLS028 - CR &1: Status of toplevel workflow item ("&2") is not equal "COMPLETED" ?

  The SAP error message USMD_GOV_TOOLS028 indicates that there is an issue with the status of a top-level workflow item in the context of the SAP Master Data Governance (MDG) process. Specifically, the error states that the status of the workflow item is not "COMPLETED," which is a requirement for the operation you are trying to perform.
  Cause:
  This error typically occurs in scenarios where:
  
  A workflow process has not been completed successfully, meaning that it is still in progress or has failed.
  There may be pending tasks or approvals that need to be addressed before the workflow can be marked as completed.
  The workflow might have been terminated or canceled, leading to an incomplete status.
  There could be issues with the configuration of the workflow or the underlying business process.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Workflow Status:
  
  Use transaction code SWI1 (Work Item Selection) or SWI2_DIAG (Workflow Diagnosis) to check the status of the workflow item mentioned in the error message.
  Identify if there are any pending tasks or if the workflow is still in progress.
  
  
  
  Complete Pending Tasks:
  
  If there are tasks that need to be completed, ensure that they are addressed. This may involve approving or rejecting tasks assigned to users in the workflow.
  
  
  
  Review Workflow Logs:
  
  Check the workflow logs for any errors or issues that may have occurred during the execution of the workflow. This can provide insights into why the workflow is not completed.
  
  
  
  Reprocess or Restart Workflow:
  
  If the workflow has failed or is in an inconsistent state, you may need to reprocess or restart the workflow. This can often be done through the workflow management tools in SAP.
  
  
  
  Consult with Technical Team:
  
  If you are unable to resolve the issue, it may be necessary to consult with your SAP technical team or BASIS team. They can help investigate deeper issues related to the workflow configuration or system settings.
  
  
  
  Check for Customizations:
  
  If there are custom workflows or modifications in your SAP environment, ensure that they are functioning correctly and are not causing the issue.
  
  
  
  Related Information:
  
  Workflow Management: Understanding how workflows are managed in SAP MDG is crucial. Familiarize yourself with the workflow configuration and monitoring tools available in your SAP system.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address known issues related to this error message.
  Documentation: Review the SAP MDG documentation for insights into workflow processes and best practices for managing workflows.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate actions to resolve it.