How To Fix UPX121 - Error when calling up Microsoft Excel: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: UPX - UPX: Sales Planning for CRM

• Message number: 121

• Message text: Error when calling up Microsoft Excel: &1

What causes this issue?

The cause of the error that has occurred depends on the error code
issued:
EXCEL_WRONG_VERSION
An old version of Microsoft Excel is installed on your PC. For sales
planning, you need to use Excel 97 or a higher version.
EXCEL_VIEWER_NOT_INSTALLED
Microsoft Excel could not be called up. The cause could be the failed
installation of Microsoft Office or Microsoft Windows.
ERROR_CONNECTING_TO_SAP
Microsoft Excel was called up, the add-in for sales planning is active,
but the RFC connection to the SAP System could not be realized. This
could be due to a network problem or a problem in the SAP RFC Library
on your PC.
PLANNING_ADDIN_NOT_INSTALLED
The add-in for sales planning with local Excel is not installed on your
PC or is not registered in the add-ins manager. Check whether the file
CRMSALESPLANNING.XLA exists on your PC and whether it is found and
selected in Microsoft Excel under <LS>Extras -> Add-Ins Manager</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message UPX121 - Error when calling up Microsoft Excel: &1 ?

  The SAP error message UPX121, which indicates an error when calling up Microsoft Excel, typically occurs when there is an issue with the integration between SAP and Excel. This can happen for various reasons, including configuration issues, missing components, or compatibility problems. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Excel Not Installed or Not Configured Properly: The error may occur if Microsoft Excel is not installed on the machine or if it is not configured correctly.
  Version Compatibility: There may be compatibility issues between the version of SAP you are using and the version of Excel installed.
  Missing Add-ins: Required SAP add-ins for Excel may not be installed or enabled.
  File Association Issues: The system may not be able to associate the file types correctly with Excel.
  User Permissions: The user may not have the necessary permissions to access Excel or the files being generated.
  Corrupted Excel Installation: The installation of Excel may be corrupted or incomplete.
  
  Solutions:
  
  Check Excel Installation: Ensure that Microsoft Excel is installed on your machine and is functioning correctly. Open Excel independently to verify.
  Update Software: Make sure both SAP and Microsoft Excel are updated to the latest versions. Check for any patches or updates that may resolve compatibility issues.
  Install Required Add-ins: Ensure that any necessary SAP add-ins for Excel are installed and enabled. This may include the SAP GUI for Windows or specific SAP Excel integration tools.
  Repair Excel Installation: If Excel is installed but not functioning correctly, consider repairing the installation through the Control Panel.
  Check User Permissions: Verify that the user has the necessary permissions to access Excel and the files being generated by SAP.
  Reconfigure SAP Settings: Check the SAP settings related to Excel integration. This may involve adjusting settings in the SAP GUI or the specific transaction you are using.
  Check File Associations: Ensure that the file types generated by SAP (e.g., .xls, .xlsx) are associated with Microsoft Excel in your operating system.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific guidance or patches related to the UPX121 error. SAP frequently updates its knowledge base with solutions for known issues.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review the official SAP documentation for any specific requirements or configurations needed for Excel integration.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact your IT support team or SAP support for further assistance.