How To Fix UKM_DNB022 - Active Investigation Order does exist, only one order allowed at a time.

SAP Error Message - Details

• Message type: E = Error

• Message class: UKM_DNB -

• Message number: 022

• Message text: Active Investigation Order does exist, only one order allowed at a time.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UKM_DNB022 - Active Investigation Order does exist, only one order allowed at a time. ?

  The SAP error message UKM_DNB022 indicates that there is an active investigation order in the system, and the process you are trying to execute is restricted to having only one active investigation order at a time. This is typically related to the SAP Credit Management module, particularly when dealing with risk management and customer credit checks.
  Cause:
  
  
  Existing Active Investigation Order: The primary cause of this error is that there is already an active investigation order for the customer or transaction you are trying to process. The system does not allow multiple active investigation orders to ensure that the investigation process is managed effectively and to avoid conflicts.
  
  
  System Configuration: In some cases, the system configuration may enforce this restriction based on business rules or settings in the SAP system.
  
  
  Solution:
  
  
  Check for Active Investigation Orders:
  
  Navigate to the relevant transaction in SAP (e.g., transaction code UKM_ORDER or similar) to check if there is an existing active investigation order for the customer or transaction in question.
  If you find an active order, you may need to complete or close it before creating a new one.
  
  
  
  Close or Complete the Existing Order:
  
  If the existing investigation order is no longer needed, you can close it or mark it as completed. Ensure that all necessary actions related to that order are finalized.
  
  
  
  Consult with Your Team:
  
  If you are unsure about the status of the existing investigation order or how to proceed, consult with your team or the person responsible for credit management in your organization.
  
  
  
  Review Configuration:
  
  If this restriction is causing issues frequently, it may be worth reviewing the configuration settings in SAP to see if adjustments can be made to better fit your business processes.
  
  
  
  SAP Notes and Support:
  
  If the issue persists or if you believe it is a system error, check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. You can also reach out to SAP support for assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as UKM_ORDER, UKM_INQ, or others related to credit management and investigation orders.
  Documentation: Review SAP documentation related to Credit Management and Investigation Orders for a deeper understanding of how these processes work.
  User Roles: Ensure that you have the appropriate permissions to view and manage investigation orders in the system.
  
  By following these steps, you should be able to resolve the error message UKM_DNB022 and proceed with your tasks in SAP.