How To Fix UKM_DNB020 - Investigation Order created

SAP Error Message - Details

• Message type: E = Error

• Message class: UKM_DNB -

• Message number: 020

• Message text: Investigation Order created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UKM_DNB020 - Investigation Order created ?

  The SAP error message UKM_DNB020 typically relates to the creation of an investigation order in the context of SAP's Risk Management or Credit Management modules. This message indicates that an investigation order has been created, which is often part of the process for assessing risk or managing credit for customers.
  Cause:
  The error message UKM_DNB020 is not necessarily an error in the traditional sense but rather an informational message indicating that an investigation order has been successfully created. This can occur in scenarios such as:
  
  A customer has been flagged for further investigation due to credit risk.
  A specific transaction or customer behavior has triggered the need for a deeper analysis.
  The system is set up to automatically create investigation orders based on certain criteria or thresholds.
  
  Solution:
  Since UKM_DNB020 is an informational message, there may not be a "solution" in the traditional sense. However, if you are looking to manage or respond to this message, consider the following steps:
  
  
  Review the Investigation Order: Check the details of the investigation order that has been created. This can usually be done through the relevant transaction codes in SAP (e.g., UKM_ORDER).
  
  
  Assess the Risk: Analyze the reasons why the investigation order was created. This may involve reviewing customer credit scores, payment history, or other relevant data.
  
  
  Take Action: Based on your assessment, you may need to take further action, such as:
  
  Approving or denying credit for the customer.
  Adjusting credit limits.
  Communicating with the customer for additional information.
  
  
  
  Monitor and Follow Up: Ensure that the investigation order is monitored and followed up on as necessary. This may involve setting reminders or tasks for team members.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as UKM_ORDER for managing investigation orders, and UKM_CUST for customer credit management.
  Configuration Settings: Review the configuration settings in SAP related to credit management and risk assessment to understand how investigation orders are triggered.
  Documentation: Consult SAP documentation or help resources for more detailed information on handling investigation orders and understanding the context of the UKM_DNB020 message.
  
  If you encounter issues beyond the informational nature of this message, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.