How To Fix UKM_DNB002 - A technical error occured, please contact Help Desk

SAP Error Message - Details

• Message type: E = Error

• Message class: UKM_DNB -

• Message number: 002

• Message text: A technical error occured, please contact Help Desk

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UKM_DNB002 - A technical error occured, please contact Help Desk ?

  The SAP error message UKM_DNB002, which states "A technical error occurred, please contact Help Desk," typically indicates that there is a problem with the integration or communication between SAP and the Dun & Bradstreet (D&B) service, which is often used for credit checks and risk management.
  Possible Causes:
  
  Network Issues: There may be connectivity problems between your SAP system and the D&B service.
  Configuration Errors: Incorrect configuration settings in the SAP system related to D&B integration.
  Service Outage: The D&B service may be temporarily unavailable or experiencing issues.
  Data Issues: There may be issues with the data being sent to or received from D&B, such as invalid or incomplete information.
  Authorization Problems: The user or system may not have the necessary permissions to access the D&B service.
  System Bugs: There could be bugs or issues in the SAP system or the D&B integration module.
  
  Solutions:
  
  Check Network Connectivity: Ensure that your SAP system can connect to the D&B service. You can test this by trying to access the D&B service from a web browser or using network diagnostic tools.
  Review Configuration Settings: Verify that the D&B integration settings in your SAP system are correctly configured. This includes checking API keys, endpoints, and any other relevant settings.
  Monitor D&B Service Status: Check if there are any known outages or issues with the D&B service. This information can often be found on the D&B website or through their support channels.
  Validate Data: Ensure that the data being sent to D&B is valid and complete. Check for any missing or incorrect fields in the data.
  Check User Permissions: Make sure that the user or system account being used to access the D&B service has the necessary permissions.
  Consult SAP Notes: Look for any relevant SAP Notes or documentation that may address this specific error. SAP Notes often provide fixes or workarounds for known issues.
  Contact Help Desk: If the issue persists after trying the above solutions, contact your internal Help Desk or SAP support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for more details on the UKM (SAP Credit Management) module and its integration with external services like D&B.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  D&B Support: If the issue seems to be on the D&B side, consider reaching out to D&B support for assistance.
  
  By following these steps, you should be able to diagnose and potentially resolve the UKM_DNB002 error in your SAP system.