How To Fix UKM_DCD_MSG039 - Document &1 has been rejected

SAP Error Message - Details

• Message type: E = Error

• Message class: UKM_DCD_MSG - Messages for the Documented Credit Decision

• Message number: 039

• Message text: Document &1 has been rejected

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message UKM_DCD_MSG039 - Document &1 has been rejected ?

  The SAP error message UKM_DCD_MSG039, which states "Document &1 has been rejected," typically occurs in the context of the SAP Credit Management module. This error indicates that a specific document (identified by &1) has been rejected during a credit check or risk assessment process.
  Causes:
  
  Credit Limit Exceeded: The document may exceed the customer's credit limit, leading to a rejection.
  Risk Assessment Failure: The system may have identified a risk associated with the customer or transaction, causing the document to be rejected.
  Incomplete Customer Data: Missing or incorrect customer data (e.g., credit rating, payment history) can lead to rejection.
  Credit Management Settings: Configuration settings in the credit management module may not align with the business rules, leading to rejections.
  Manual Intervention: A user may have manually rejected the document due to specific business rules or policies.
  
  Solutions:
  
  Review Credit Limit: Check the customer's credit limit and ensure that the document does not exceed it. If necessary, adjust the credit limit or the document amount.
  Analyze Risk Assessment: Review the risk assessment results for the customer. If there are issues, address them by updating customer data or resolving outstanding issues.
  Update Customer Data: Ensure that all relevant customer data is complete and accurate. This includes credit ratings, payment history, and any other relevant information.
  Check Configuration: Review the configuration settings in the SAP Credit Management module to ensure they align with your business rules and requirements.
  Consult with Credit Management Team: If the rejection is due to specific business rules, consult with the credit management team to understand the reasons and potential solutions.
  Manual Approval: If the rejection is valid but the transaction is still necessary, consider a manual approval process to override the rejection.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like UKM_COMPOSER or UKM_CREDIT_CHECK to analyze credit checks and related documents.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on handling this error.
  Documentation: Refer to SAP documentation on Credit Management for detailed information on configuration and troubleshooting.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal SAP team for further assistance.