How To Fix UKM_DCD_MSG017 - Assign a case type in Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: UKM_DCD_MSG - Messages for the Documented Credit Decision

• Message number: 017

• Message text: Assign a case type in Customizing

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Assign a case type to the combination derived from category <(>&<)>1 and
procedure <(>&<)>2. You can find the corresponding activity in
Customizing of <LS>SAP Credit Management</> under <LS>Credit Risk
Monitoring</> -> <LS>Documented Credit Decision</> -> <LS>Define Case
Types for Documented Credit Decision</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message UKM_DCD_MSG017 - Assign a case type in Customizing ?

  The SAP error message UKM_DCD_MSG017 indicates that a case type has not been assigned in the customizing settings for the SAP system, specifically in the context of the SAP Credit Management module (UKM stands for "Unternehmensrisikomanagement" or "Corporate Risk Management" in German).
  Cause:
  This error typically occurs when the system is trying to process a credit management case, but it cannot find a valid case type that has been configured in the system. This can happen due to:
  
  Missing Configuration: The case type has not been defined in the customizing settings.
  Incorrect Assignment: The case type may not be properly assigned to the relevant credit management processes.
  Transport Issues: If the configuration was recently transported from another system, it may not have been fully set up.
  
  Solution:
  To resolve this error, you need to assign a case type in the customizing settings. Here are the steps to do this:
  
  
  Access Customizing:
  
  Go to the SAP Easy Access screen.
  Navigate to SPRO (SAP Project Reference Object) and select SAP Reference IMG.
  
  
  
  Navigate to Credit Management Settings:
  
  Follow the path: Financial Supply Chain Management > Credit Management > Basic Settings > Define Case Types.
  
  
  
  Define Case Types:
  
  Check if there are existing case types defined. If not, you will need to create a new case type.
  If case types exist, ensure that they are correctly configured and assigned to the relevant processes.
  
  
  
  Assign Case Types:
  
  Ensure that the case types are assigned to the appropriate credit management processes. This may involve linking them to specific customer groups or credit risk categories.
  
  
  
  Save Changes:
  
  After making the necessary changes, save your configuration.
  
  
  
  Test the Configuration:
  
  After saving, test the process that was generating the error to ensure that the issue has been resolved.
  
  
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal for detailed documentation on configuring credit management and case types.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as UKM_CASE for case management and UKM_CUSTOMIZING for customizing settings.
  Support: If you continue to experience issues, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  By following these steps, you should be able to resolve the UKM_DCD_MSG017 error and ensure that your SAP Credit Management system is properly configured.