How To Fix UKM_CHECK015 - Oldest open item is less than & days overdue

SAP Error Message - Details

• Message type: E = Error

• Message class: UKM_CHECK - Messages for Credit Check

• Message number: 015

• Message text: Oldest open item is less than & days overdue

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message UKM_CHECK015 - Oldest open item is less than & days overdue ?

  The SAP error message UKM_CHECK015 indicates that there is an issue related to the credit management process in SAP, specifically concerning overdue items. The message states that the oldest open item for a customer is less than a specified number of days overdue, which can prevent certain transactions from being processed, such as sales orders or deliveries.
  Cause:
  The error typically arises in the context of SAP's credit management functionality, where the system checks the customer's credit status before allowing further transactions. The specific cause of this error can include:
  
  Overdue Receivables: The customer has open items (invoices or payments) that are overdue, which may indicate a risk in extending further credit.
  Credit Limit Exceeded: The customer's credit limit may have been exceeded due to overdue items.
  Configuration Settings: The settings in the credit management configuration may be too strict, leading to this error being triggered even for minor overdue amounts.
  
  Solution:
  To resolve the UKM_CHECK015 error, you can take the following steps:
  
  
  Review Customer Account:
  
  Check the customer account in the SAP system to identify any overdue items. You can do this by using transaction codes like FD10N (Display Customer Balance) or FBL5N (Customer Line Item Display).
  Identify the oldest open item and its due date.
  
  
  
  Clear Overdue Items:
  
  If possible, collect payment for the overdue items or clear them through adjustments or write-offs if they are deemed uncollectible.
  Ensure that the customer is aware of their overdue status and encourage timely payments.
  
  
  
  Adjust Credit Management Settings:
  
  If the configuration is too strict, consider adjusting the credit management settings in the SAP system. This can be done by accessing the credit management configuration in the SPRO transaction.
  You may want to review the settings for credit checks and overdue item thresholds.
  
  
  
  Manual Override:
  
  If necessary, a manual override can be performed by a credit manager or authorized personnel to allow the transaction to proceed despite the overdue items. This should be done with caution and proper documentation.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or consult with your SAP support team for specific guidance related to your organization's configuration and policies.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FD32 (Change Customer Credit Management), FD10N, and FBL5N for managing customer accounts.
  Credit Management Configuration: Understanding the configuration settings in SAP for credit management can help in troubleshooting and preventing similar issues in the future.
  User Roles: Ensure that the appropriate user roles and authorizations are in place for personnel handling credit management and customer accounts.
  
  By following these steps, you should be able to address the UKM_CHECK015 error and facilitate smoother transaction processing for the affected customer.