How To Fix UKM_CHECK017 - Payment behavior: Key figure has value &1, maximum value is &2

SAP Error Message - Details

• Message type: E = Error

• Message class: UKM_CHECK - Messages for Credit Check

• Message number: 017

• Message text: Payment behavior: Key figure has value &1, maximum value is &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message UKM_CHECK017 - Payment behavior: Key figure has value &1, maximum value is &2 ?

  The SAP error message UKM_CHECK017 indicates an issue related to the payment behavior of a customer or vendor in the context of SAP's credit management functionality. Specifically, this error message is triggered when the payment behavior key figure for a customer exceeds a predefined maximum value.
  Cause:
  The error occurs when the payment behavior key figure (which reflects the payment history or creditworthiness of a customer) has a value that exceeds the maximum limit set in the system. This can happen due to various reasons, such as:
  
  Poor Payment History: The customer has a history of late payments or defaults, leading to a high key figure value.
  Configuration Settings: The maximum value for the payment behavior key figure may be set too low in the system configuration.
  Data Entry Errors: Incorrect data entry or updates in the customer master data can lead to inflated key figure values.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Review Customer Payment History: Check the payment history of the customer to understand why the key figure is high. Look for any overdue invoices or patterns of late payments.
  
  
  Adjust Maximum Value: If the maximum value for the payment behavior key figure is set too low, consider adjusting it in the configuration settings. This can be done by:
  
  Navigating to the relevant configuration settings in SAP (usually found in the SPRO transaction under Financial Supply Chain Management > Credit Management).
  Modifying the maximum value for the payment behavior key figure to a more appropriate level.
  
  
  
  Correct Data Entry: Ensure that all customer data is accurate and up-to-date. Correct any discrepancies in the customer master data that may have led to an inflated key figure.
  
  
  Credit Management Review: Conduct a thorough review of the credit management settings and policies to ensure they align with your organization's risk tolerance and business practices.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling credit management errors and understanding key figures.
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like FD32 (Change Customer Credit Management) or FD03 (Display Customer Credit Management) to review and modify customer credit data.
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions related to this error message.
  User Roles: Ensure that you have the necessary authorizations to make changes to customer credit data and configuration settings.
  
  By following these steps, you should be able to address the UKM_CHECK017 error and ensure that your credit management processes function smoothly.