How To Fix UJX_ERROR015 - Unexpected error occurs when creating logon ticket

SAP Error Message - Details

• Message type: E = Error

• Message class: UJX_ERROR - Error Message for UJX

• Message number: 015

• Message text: Unexpected error occurs when creating logon ticket

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UJX_ERROR015 - Unexpected error occurs when creating logon ticket ?

  The SAP error message UJX_ERROR015 indicates that an unexpected error occurred while attempting to create a logon ticket. This error can arise in various scenarios, particularly when dealing with Single Sign-On (SSO) configurations or when integrating SAP systems with other applications.
  Possible Causes:
  
  Configuration Issues: Incorrect settings in the SSO configuration, such as missing or incorrect parameters in the SAP system or the Identity Provider (IdP).
  Network Issues: Problems with network connectivity between the SAP system and the IdP can lead to failures in ticket generation.
  Certificate Problems: Issues with SSL certificates, such as expired certificates or misconfigured trust relationships, can prevent successful communication.
  User Authorization: The user attempting to create the logon ticket may not have the necessary authorizations or roles assigned.
  System Bugs: There may be bugs or issues in the specific version of SAP you are using that could lead to this error.
  
  Solutions:
  
  Check Configuration: Review the SSO configuration settings in both the SAP system and the IdP. Ensure that all parameters are correctly set and that the necessary services are enabled.
  Network Connectivity: Verify that there are no network issues preventing communication between the SAP system and the IdP. Check firewalls, proxies, and other network components.
  SSL Certificates: Ensure that all SSL certificates are valid and correctly configured. Check for any expired certificates and renew them if necessary.
  User Roles and Authorizations: Confirm that the user has the appropriate roles and authorizations to create logon tickets. You may need to consult with your SAP security team.
  Check Logs: Review the SAP system logs (transaction SM21) and the application logs (transaction SLG1) for more detailed error messages that can provide additional context.
  Update SAP: If you suspect a bug, check for any available patches or updates for your SAP system that may address this issue.
  
  Related Information:
  
  SAP Notes: Search the SAP Support Portal for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation on SSO and logon ticket creation for best practices and configuration guidelines.
  Community Forums: Consider reaching out to SAP community forums or support channels for additional insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to engage SAP support for further assistance.