How To Fix UJX_ERROR014 - Error when creating logon ticket

SAP Error Message - Details

• Message type: E = Error

• Message class: UJX_ERROR - Error Message for UJX

• Message number: 014

• Message text: Error when creating logon ticket

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message UJX_ERROR014 - Error when creating logon ticket ?

  The SAP error message UJX_ERROR014, which indicates an error when creating a logon ticket, typically arises in the context of SAP's Single Sign-On (SSO) or when using the SAP NetWeaver platform. This error can occur due to various reasons, including configuration issues, network problems, or authentication failures.
  Causes:
  
  Configuration Issues: Incorrect settings in the SAP system or the Identity Provider (IdP) can lead to this error. This includes misconfigured trust relationships or incorrect URLs.
  Network Problems: Connectivity issues between the SAP system and the IdP can prevent the creation of logon tickets.
  Authentication Failures: If the user credentials are incorrect or if the user does not have the necessary permissions, the logon ticket cannot be created.
  Expired Certificates: If the certificates used for SSO are expired or not properly installed, this can lead to authentication failures.
  Service Availability: The service responsible for generating logon tickets may be down or not reachable.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for SSO in both the SAP system and the IdP. Ensure that all URLs, certificates, and trust relationships are correctly set up.
  Network Connectivity: Verify that there are no network issues preventing communication between the SAP system and the IdP. Use tools like ping or traceroute to check connectivity.
  User Credentials: Ensure that the user credentials being used are correct and that the user has the necessary permissions to access the system.
  Certificate Validation: Check the validity of the certificates used for SSO. If they are expired, renew them and update the configuration accordingly.
  Service Status: Ensure that the service responsible for generating logon tickets is running and accessible. Check logs for any errors that might indicate service issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to UJX_ERROR014 for specific guidance and troubleshooting steps. SAP frequently updates its knowledge base with solutions to common issues.
  Logs: Review the application logs (transaction SLG1) for more detailed error messages that can provide additional context for the issue.
  Documentation: Refer to the official SAP documentation on configuring SSO and logon tickets for detailed instructions and best practices.
  
  If the issue persists after following these steps, consider reaching out to SAP support for further assistance.