How To Fix UJW_EXCEPTION020 - User is not an owner/manager; work status cannot be updated

SAP Error Message - Details

• Message type: E = Error

• Message class: UJW_EXCEPTION - BPC: Work Status Message Class

• Message number: 020

• Message text: User is not an owner/manager; work status cannot be updated

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UJW_EXCEPTION020 - User is not an owner/manager; work status cannot be updated ?

  The SAP error message UJW_EXCEPTION020 indicates that a user is attempting to update the work status of a work item or task but does not have the necessary permissions or ownership rights to perform that action. This typically occurs in the context of SAP's workflow or project management modules, where specific roles and responsibilities are defined.
  Cause:
  
  User Role and Permissions: The user does not have the required role or permissions to update the work status. This could be due to the user not being assigned as an owner or manager of the task or work item.
  Workflow Configuration: The workflow may be configured in such a way that only specific users (owners or managers) can change the status of the work item.
  Task Ownership: The user is not listed as the owner of the task or work item in the system, which restricts their ability to make changes.
  
  Solution:
  
  Check User Roles: Verify that the user has the appropriate roles assigned in SAP. This may involve checking the user's profile and ensuring they have the necessary permissions to update work statuses.
  Review Task Ownership: Confirm that the user is indeed the owner or manager of the work item. If not, the ownership may need to be reassigned to the user who is trying to make the update.
  Consult with Administrator: If the user believes they should have access, they should consult with their SAP administrator or the person responsible for managing user roles and permissions. They can review and adjust the user's access rights as necessary.
  Workflow Configuration: If the issue persists, it may be necessary to review the workflow configuration to ensure that it aligns with the organization's policies regarding task ownership and status updates.
  
  Related Information:
  
  SAP Documentation: Refer to SAP's official documentation for details on user roles, permissions, and workflow management.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance) for checking user roles and PFCG (Role Maintenance) for managing roles.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for further assistance.
  
  By addressing the permissions and ownership issues, the user should be able to update the work status without encountering the UJW_EXCEPTION020 error.