How To Fix /UI5/CHECK_VIRUS_SCN011 - Execution of Virus Scanner reported an error

SAP Error Message - Details

• Message type: E = Error

• Message class: /UI5/CHECK_VIRUS_SCN -

• Message number: 011

• Message text: Execution of Virus Scanner reported an error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /UI5/CHECK_VIRUS_SCN011 - Execution of Virus Scanner reported an error ?

  The SAP error message /UI5/CHECK_VIRUS_SCN011 Execution of Virus Scanner reported an error typically indicates that there is an issue with the virus scanning process that is integrated into the SAP system. This error can occur when the system attempts to scan files for viruses, and the virus scanner either fails to execute properly or encounters an unexpected issue.
  Causes:
  
  Virus Scanner Configuration Issues: The virus scanner may not be configured correctly in the SAP system. This includes incorrect paths, missing executables, or misconfigured parameters.
  Virus Scanner Not Running: The virus scanner service may not be running on the server where it is supposed to execute.
  Permissions Issues: The user under which the SAP system is running may not have the necessary permissions to execute the virus scanner.
  Network Issues: If the virus scanner is located on a different server, network issues may prevent the SAP system from communicating with it.
  Incompatibility: The version of the virus scanner may not be compatible with the SAP system or the operating system.
  Resource Limitations: The server may be running low on resources (CPU, memory), causing the virus scanner to fail.
  
  Solutions:
  
  
  Check Virus Scanner Configuration:
  
  Verify the configuration settings for the virus scanner in the SAP system. Ensure that the paths and parameters are correct.
  Use transaction code SICF to check the service configuration for the virus scanner.
  
  
  
  Ensure Virus Scanner is Running:
  
  Check if the virus scanner service is running on the server. Restart the service if necessary.
  
  
  
  Review Permissions:
  
  Ensure that the SAP user has the necessary permissions to execute the virus scanner. This may involve checking file system permissions and user roles.
  
  
  
  Test Connectivity:
  
  If the virus scanner is on a different server, test the network connectivity between the SAP server and the virus scanner server.
  
  
  
  Check Logs:
  
  Review the logs of both the SAP system and the virus scanner for any error messages that could provide more context about the failure.
  
  
  
  Update or Reinstall Virus Scanner:
  
  If the virus scanner is outdated or incompatible, consider updating it to a newer version or reinstalling it.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation for the specific virus scanner being used to ensure that all integration steps have been followed correctly.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support or the support team for the virus scanner for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  System Logs: Use transaction codes like SM21 (System Log) and SLG1 (Application Log) to gather more information about the error.
  Virus Scanner Documentation: Review the documentation for the specific virus scanner being used to ensure proper configuration and compatibility with SAP.
  
  By following these steps, you should be able to identify and resolve the issue causing the /UI5/CHECK_VIRUS_SCN011 error in your SAP system.