How To Fix UDM_WORK_LIST017 - No collection segments available for this business partner

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_WORK_LIST - Work list

• Message number: 017

• Message text: No collection segments available for this business partner

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_WORK_LIST017 - No collection segments available for this business partner ?

  The SAP error message UDM_WORK_LIST017 indicates that there are no collection segments available for the specified business partner in the context of the SAP Collections Management module. This error typically arises when the system is unable to find any relevant data for the business partner in the collections worklist.
  Causes:
  
  No Open Items: The business partner may not have any open items or overdue invoices that require collection.
  Incorrect Business Partner: The business partner ID entered may be incorrect or not properly set up in the system.
  Data Not Updated: The data for the business partner may not have been updated or processed correctly, leading to a lack of available collection segments.
  Configuration Issues: There may be configuration issues in the Collections Management settings that prevent the system from generating collection segments.
  Selection Criteria: The selection criteria used to generate the worklist may be too restrictive, resulting in no segments being available.
  
  Solutions:
  
  Check Open Items: Verify if the business partner has any open items or overdue invoices. You can do this by checking the accounts receivable or customer account.
  Verify Business Partner Details: Ensure that the business partner ID is correct and that the business partner is properly set up in the system.
  Refresh Data: If there have been recent changes to the business partner's data, ensure that the data has been refreshed and processed correctly.
  Review Configuration: Check the configuration settings in the Collections Management module to ensure that they are set up correctly for the business partner.
  Adjust Selection Criteria: If applicable, modify the selection criteria used to generate the worklist to be less restrictive, allowing for more segments to be included.
  Run Collection Segment Generation: If necessary, run the program to generate collection segments for the business partner to ensure that they are created and available.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like FSCM (Financial Supply Chain Management) to access the Collections Management module.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to the SAP Help Portal for detailed documentation on Collections Management and how to manage business partners effectively.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant for further investigation.