How To Fix UDM_WORK_LIST019 - Collection specialist does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_WORK_LIST - Work list

• Message number: 019

• Message text: Collection specialist does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_WORK_LIST019 - Collection specialist does not exist ?

  The SAP error message UDM_WORK_LIST019 indicates that the system cannot find a collection specialist associated with the current context or transaction. This error typically arises in the context of SAP's Collections Management module, which is part of the SAP Financial Services suite.
  Cause:
  
  Missing Master Data: The collection specialist may not be defined in the system. This could be due to missing configuration or data entry.
  Incorrect User Assignment: The user trying to access the collection worklist may not be assigned to a valid collection specialist.
  Authorization Issues: The user may not have the necessary authorizations to view or interact with the collection specialist data.
  Configuration Issues: There may be issues with the configuration of the Collections Management module, such as missing or incorrect settings.
  
  Solution:
  
  
  Check Master Data:
  
  Go to the relevant transaction (e.g., BP for Business Partner) and verify if the collection specialist is correctly defined.
  Ensure that the collection specialist is assigned to the appropriate business partner or customer account.
  
  
  
  User Assignment:
  
  Verify that the user has been assigned to the correct collection specialist. This can usually be checked in the user profile or roles assigned to the user.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the collection specialist data. This may involve checking roles and authorizations in transaction PFCG.
  
  
  
  Configuration Review:
  
  Review the configuration settings for the Collections Management module. Ensure that all necessary settings are in place and correctly configured.
  You may need to consult with your SAP Basis or functional consultant to ensure that the configuration aligns with your business processes.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed guidance on setting up collection specialists and resolving related issues.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), FSCM (Financial Supply Chain Management), and others related to Collections Management.
  SAP Notes: Check for any SAP Notes related to this error message in the SAP Support Portal, as there may be specific patches or updates that address this issue.
  Training and Documentation: Ensure that users are trained on the Collections Management processes and understand how to manage collection specialists effectively.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message UDM_WORK_LIST019.