How To Fix UDM_MSG208 - Correspondence creation not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 208

• Message text: Correspondence creation not possible

trados = docu -> ep -> epfinfscmdm

What causes this issue?

You cannot create correspondence since there is no customer assigned in
the dispute case or no contact information has been defined.

System Response

No correspondence is created.

How to fix this error?

Define the contact data in the dispute case or include a customer in the
dispute case by including open items.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG208 - Correspondence creation not possible ?

  The SAP error message UDM_MSG208, which states "Correspondence creation not possible," typically occurs in the context of the SAP Customer Relationship Management (CRM) or SAP Financial Services modules, particularly when dealing with customer correspondence or document generation.
  Causes:
  
  Missing Configuration: The system may not be properly configured for correspondence processing. This could include missing settings in the correspondence types or document templates.
  Data Issues: There may be missing or incorrect data in the master data records (e.g., customer data, contract data) that are required for generating correspondence.
  Authorization Issues: The user may not have the necessary authorizations to create correspondence.
  Status of the Document: The document or transaction for which correspondence is being generated may be in a status that does not allow correspondence creation (e.g., closed or archived).
  Technical Issues: There could be underlying technical issues, such as problems with the output determination or issues with the print layout.
  
  Solutions:
  
  Check Configuration: Verify that the correspondence types and document templates are correctly configured in the system. Ensure that all necessary settings are in place.
  Validate Data: Check the relevant master data for completeness and correctness. Ensure that all required fields are filled out and that the data is valid.
  Review Authorizations: Ensure that the user attempting to create the correspondence has the necessary authorizations. This can be checked in the user roles and profiles.
  Document Status: Check the status of the document or transaction. If it is not in a valid state for correspondence creation, you may need to change its status or create correspondence for a different document.
  Technical Troubleshooting: If the issue persists, consult with your SAP Basis or technical team to check for any underlying technical issues, such as problems with the output determination or print layout.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SOST (for sending output requests) or SP01 (for spool requests) to monitor the status of correspondence and outputs.
  Documentation: Review SAP documentation related to correspondence processing in your specific module (CRM, Financial Services, etc.) for best practices and configuration guidelines.
  
  If the issue continues after following these steps, it may be beneficial to engage with SAP support or your internal SAP team for further assistance.