How To Fix UDM_MSG167 - Error occurred during reading of record back end for case &1

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 167

• Message text: Error occurred during reading of record back end for case &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG167 - Error occurred during reading of record back end for case &1 ?

  The SAP error message UDM_MSG167, which states "Error occurred during reading of record back end for case &1," typically occurs in the context of SAP's case management or claims management modules. This error indicates that there was an issue when the system attempted to read data related to a specific case (identified by the case number &1) from the backend database.
  Possible Causes:
  
  Data Integrity Issues: The record for the specified case may be corrupted or missing in the backend database.
  Authorization Issues: The user may not have the necessary permissions to access the data for the specified case.
  Database Connectivity Problems: There may be issues with the connection to the database, such as network problems or database server downtime.
  Configuration Errors: Incorrect configuration settings in the SAP system could lead to issues when trying to access case records.
  System Bugs: There may be bugs in the SAP application that are causing the error.
  
  Solutions:
  
  Check Data Integrity: Verify that the case record exists in the backend database and is not corrupted. You can do this by using transaction codes like SE16 or SE11 to check the relevant database tables.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the case data. This can be checked in transaction SU53 or by reviewing the user's role assignments.
  Test Database Connectivity: Check the connection to the database to ensure it is operational. You can do this by running other transactions that access the database.
  Review Configuration: Check the configuration settings related to case management in the SAP system to ensure they are set up correctly.
  Consult SAP Notes: Look for any relevant SAP Notes or patches that may address known issues related to this error. You can search the SAP Support Portal for UDM_MSG167 or related keywords.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the case number and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE16 (Data Browser), SU53 (Authorization Check), and ST22 (Dump Analysis) for troubleshooting.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Documentation: Review SAP documentation related to case management and error handling for additional context and troubleshooting steps.
  
  By following these steps, you should be able to diagnose and resolve the UDM_MSG167 error effectively.