How To Fix UDM_MSG166 - Error occurred during attachment of file to case &1

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 166

• Message text: Error occurred during attachment of file to case &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG166 - Error occurred during attachment of file to case &1 ?

  The SAP error message UDM_MSG166, which states "Error occurred during attachment of file to case &1," typically occurs when there is an issue with attaching a file to a case in the SAP system. This error can arise from various causes, and understanding these can help in troubleshooting and resolving the issue.
  Possible Causes:
  
  File Size Limitations: The file you are trying to attach may exceed the maximum file size limit set in the SAP system.
  File Format Restrictions: The file format may not be supported for attachment in the SAP system.
  Authorization Issues: The user may not have the necessary permissions to attach files to the case.
  System Configuration: There may be configuration issues in the SAP system related to document management or case handling.
  Network Issues: Temporary network issues could prevent the file from being uploaded successfully.
  Database Issues: Problems with the database where the attachments are stored could lead to this error.
  
  Solutions:
  
  Check File Size: Ensure that the file you are trying to attach does not exceed the maximum allowed size. You can check the system settings for file size limits.
  Verify File Format: Make sure that the file format is supported by the SAP system for attachments. Convert the file to a supported format if necessary.
  Review User Permissions: Check the user roles and authorizations to ensure that the user has the necessary permissions to attach files to cases.
  Consult System Configuration: Work with your SAP Basis or system administrator to review the configuration settings related to document management and case handling.
  Retry the Operation: If the issue is due to a temporary network problem, try attaching the file again after some time.
  Check Database Health: If you suspect database issues, consult with your database administrator to ensure that the database is functioning correctly and that there are no connectivity issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes often provide specific guidance on resolving known issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SOST (for checking the status of sent documents) or OAAD (for document management) that may help in troubleshooting.
  Documentation: Review SAP documentation related to document management and case handling for best practices and configuration guidelines.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance, providing them with detailed information about the error and the context in which it occurred.