How To Fix UDM_MSG060 - Dispute case is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 060

• Message text: Dispute case is locked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG060 - Dispute case is locked ?

  The SAP error message UDM_MSG060, which states "Dispute case is locked," typically occurs in the context of SAP's Dispute Management module. This error indicates that the dispute case you are trying to access or modify is currently locked, preventing any changes or actions from being performed on it.
  Causes:
  
  User Lock: The dispute case may be locked by another user who is currently working on it.
  System Lock: The system may have placed a lock on the case due to a transaction that is still in process or has not been completed.
  Background Jobs: A background job might be running that is processing the dispute case, causing it to be locked temporarily.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to unlock or access the dispute case.
  
  Solutions:
  
  Wait and Retry: If another user is working on the case, you may need to wait until they finish and release the lock. You can retry accessing the case after some time.
  Check Lock Entries: Use transaction code SM12 to check for lock entries. You can see if your user ID or another user ID is locking the dispute case. If you find a lock that should not be there, you can delete it (if you have the necessary authorizations).
  Contact the User: If you identify that another user is locking the case, you can reach out to them to see if they can release the lock.
  System Administrator: If you are unable to resolve the issue, contact your SAP system administrator for assistance. They can help identify the cause of the lock and take appropriate actions.
  Review Authorizations: Ensure that you have the necessary authorizations to access and modify the dispute case. If not, you may need to request additional permissions from your security team.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as UDM_DISPUTE for dispute management and SM12 for lock entries.
  Documentation: Refer to SAP documentation or help files related to Dispute Management for more detailed information on handling disputes and understanding locks.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to dispute case locking.
  
  By following these steps, you should be able to identify the cause of the lock and take appropriate action to resolve the issue.