How To Fix UDM_MSG047 - Case types &1 and &2 cannot be changed simultaneously

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 047

• Message text: Case types &1 and &2 cannot be changed simultaneously

What causes this issue?

You cannot change case types &V1& and &V2& simultaneously, since they
have different status profiles.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You have to set the status of cases of category &V1& and &V2&
separately.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG047 - Case types &1 and &2 cannot be changed simultaneously ?

  The SAP error message UDM_MSG047 indicates that there is an issue with trying to change two case types simultaneously in the SAP system. This error typically arises in the context of SAP's case management or dispute management modules, where specific case types have defined rules and restrictions regarding their modification.
  Cause:
  The error occurs when a user attempts to change two different case types at the same time, which is not allowed by the system's configuration or business logic. This could happen due to:
  
  Conflicting Case Types: The case types involved may have conflicting statuses or rules that prevent them from being modified together.
  System Configuration: The system may be configured to restrict simultaneous changes to certain case types to maintain data integrity.
  User Action: The user may have inadvertently selected multiple case types for modification without realizing the restrictions.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  Identify the Case Types: Check which case types are being modified and understand their individual statuses and rules.
  Modify One Case Type at a Time: Instead of trying to change both case types simultaneously, modify one case type first, save the changes, and then proceed to modify the second case type.
  Review Configuration: If you believe that the restriction is too limiting, consult with your SAP administrator or functional consultant to review the configuration settings related to case management. They may be able to adjust the settings if appropriate.
  Check Documentation: Refer to SAP documentation or help resources for specific guidelines on the case types you are working with, as there may be additional restrictions or requirements.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with the transaction codes related to case management (e.g., UDM_CASE) to navigate the system effectively.
  User Roles and Permissions: Ensure that your user role has the necessary permissions to modify the case types in question.
  
  If the issue persists after following these steps, consider reaching out to SAP support or your internal IT support team for further assistance.