How To Fix UDM_MSG021 - Case types &1 and &2 cannot be changed simultaneously

UDM_MSG021 - Overview

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 021

• Message text: Case types &1 and &2 cannot be changed simultaneously

What causes this issue?

You cannot change case types &V1& and &V2& simultaneously, since they
are assigned different attribute profiles.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You have to set the escalation reasons of cases of category &V1& and
&V2& separately.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG021 - Case types &1 and &2 cannot be changed simultaneously ?

  The SAP error message UDM_MSG021 indicates that there is an issue with trying to change two case types simultaneously in the SAP system. This error typically arises in the context of SAP's case management or dispute management modules, where specific case types have defined rules and restrictions regarding their modification.
  
  Cause:
  The error occurs when a user attempts to change two different case types at the same time, which is not allowed by the system's configuration or business logic. This could happen due to:
  
  System Configuration: The system is set up in such a way that certain case types cannot be modified together due to business rules.
  User Action: The user may have inadvertently selected multiple case types for modification.
  Data Integrity: The system is designed to maintain data integrity and prevent conflicting changes that could lead to inconsistencies.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  Review the Case Types: Check the case types