How To Fix UDM_MSG021 - Case types &1 and &2 cannot be changed simultaneously

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 021

• Message text: Case types &1 and &2 cannot be changed simultaneously

What causes this issue?

You cannot change case types &V1& and &V2& simultaneously, since they
are assigned different attribute profiles.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You have to set the escalation reasons of cases of category &V1& and
&V2& separately.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG021 - Case types &1 and &2 cannot be changed simultaneously ?

  The SAP error message UDM_MSG021 indicates that there is an issue with trying to change two case types simultaneously in the SAP system. This error typically arises in the context of SAP's case management or dispute management modules, where specific case types have defined rules and restrictions regarding their modification.
  Cause:
  The error occurs when a user attempts to change two different case types at the same time, which is not allowed by the system's configuration or business logic. This could happen due to:
  
  System Configuration: The system is set up in such a way that certain case types cannot be modified together due to business rules.
  User Action: The user may have inadvertently selected multiple case types for modification.
  Data Integrity: The system is designed to maintain data integrity and prevent conflicting changes that could lead to inconsistencies.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  Review the Case Types: Check the case types you are trying to modify. Ensure that you are only attempting to change one case type at a time.
  Modify One Case at a Time: If you need to make changes to multiple case types, do so sequentially rather than simultaneously.
  Consult Documentation: Refer to the SAP documentation or configuration guides related to case management to understand the rules governing the case types you are working with.
  Check User Permissions: Ensure that you have the necessary permissions to make changes to the case types in question.
  Contact SAP Support: If the issue persists or if you believe it is a system error, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with the transaction codes related to case management in SAP, as they may provide insights into how to manage case types effectively.
  User Training: Ensure that users are trained on the proper procedures for modifying case types to avoid this error in the future.
  
  By following these steps, you should be able to resolve the UDM_MSG021 error and proceed with your case management tasks in SAP.