How To Fix UDM_MSG020 - Root cause code &1 is not defined

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 020

• Message text: Root cause code &1 is not defined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG020 - Root cause code &1 is not defined ?

  The SAP error message UDM_MSG020, which states "Root cause code &1 is not defined," typically occurs in the context of SAP's Customer Relationship Management (CRM) or SAP's Service Management (SM) modules. This error indicates that the system is trying to reference a root cause code that has not been defined in the system.
  Cause:
  
  Missing Configuration: The root cause code that is being referenced in a transaction or process has not been created or configured in the system.
  Incorrect Input: The user may have entered an incorrect or invalid root cause code that does not exist in the system.
  Data Migration Issues: If data has been migrated from another system, the root cause codes may not have been properly transferred or defined in the new system.
  
  Solution:
  
  
  Define the Root Cause Code:
  
  Navigate to the configuration settings for root cause codes in the relevant module (e.g., CRM or SM).
  Create a new root cause code if it does not exist. This typically involves:
  
  Going to the relevant customizing transaction (e.g., SPRO).
  Finding the section for defining root cause codes.
  Adding the necessary details for the new code.
  
  
  
  
  
  Check for Typos:
  
  Verify that the root cause code entered is correct and does not contain any typographical errors.
  
  
  
  Review Data Migration:
  
  If the error occurred after a data migration, ensure that all necessary root cause codes were included in the migration process. You may need to re-import or manually create missing codes.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions on how to define root cause codes in your version of SAP.
  
  
  
  User Authorization:
  
  Ensure that the user has the necessary authorizations to view or create root cause codes.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use specific transaction codes to access the configuration settings, such as SPRO for customizing.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the UDM_MSG020 error and ensure that the necessary root cause codes are defined in your SAP system.