How To Fix UDM_MSG020 - Root cause code &1 is not defined

UDM_MSG020 - Overview

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 020

• Message text: Root cause code &1 is not defined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG020 - Root cause code &1 is not defined ?

  The SAP error message UDM_MSG020, which states "Root cause code &1 is not defined," typically occurs in the context of SAP's Customer Relationship Management (CRM) or SAP's Service Management (SM) modules. This error indicates that the system is trying to reference a root cause code that has not been defined in the system.
  
  Cause:
  
  Missing Configuration: The root cause code that is being referenced in a transaction or process has not been created or configured in the system.
  Incorrect Input: The user may have entered an incorrect or invalid root cause code that does not exist in the system.
  Data Migration Issues: If data has been migrated from another system, the root cause codes may not have been properly transferred or defined in the new system.
  
  
  Solution:
  
  
  Define the Root Cause Code:
  
  Navigate to the configuration settings for root cause codes in the relevant module (e.g., CRM or SM).
  Create a new root cause code if it does