How To Fix UDM_MSG019 - Dispute case &1: Automatic write-off cannot be started

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_MSG - FSCM-DM: Messages

• Message number: 019

• Message text: Dispute case &1: Automatic write-off cannot be started

What causes this issue?

Dispute case &V1& could not be blocked.

System Response

The system cannot start the automatic write-off for this dispute case.

How to fix this error?

The next time you start the program for writing off dispute cases
automatically, the dispute case is selected again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_MSG019 - Dispute case &1: Automatic write-off cannot be started ?

  The SAP error message UDM_MSG019, which states "Dispute case &1: Automatic write-off cannot be started," typically occurs in the context of managing dispute cases within the SAP system, particularly in the SAP Collections and Dispute Management module. This error indicates that the system is unable to initiate an automatic write-off for a specific dispute case.
  Causes:
  
  Configuration Issues: The automatic write-off process may not be properly configured in the system. This could include missing settings in the write-off criteria or thresholds.
  Dispute Case Status: The status of the dispute case may not allow for an automatic write-off. For example, if the case is still under review or has not been fully processed, the system may prevent the write-off.
  Missing Data: Required data for the write-off process may be missing or incomplete. This could include financial data, customer information, or dispute details.
  Authorization Issues: The user attempting to initiate the write-off may not have the necessary authorizations to perform this action.
  Business Rules: There may be specific business rules or validations in place that prevent the write-off from being executed automatically.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for automatic write-offs in the SAP system. Ensure that all necessary parameters and thresholds are correctly set up.
  Review Dispute Case Status: Check the status of the dispute case. If it is not in a state that allows for write-off, you may need to change the status or resolve any outstanding issues.
  Complete Required Data: Ensure that all required data for the dispute case is complete and accurate. This may involve updating customer information or financial records.
  Verify User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to initiate an automatic write-off.
  Consult Business Rules: Review any business rules or validations that may be preventing the write-off. Adjustments may be needed to allow for the automatic write-off under certain conditions.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Refer to the SAP documentation for Collections and Dispute Management for detailed information on configuring and managing dispute cases and write-offs.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.