How To Fix UDM_CUSTOMER_CONTACT002 - You are not authorized to display a customer contact

SAP Error Message - Details

• Message type: E = Error

• Message class: UDM_CUSTOMER_CONTACT - Customer Contacts

• Message number: 002

• Message text: You are not authorized to display a customer contact

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message UDM_CUSTOMER_CONTACT002 - You are not authorized to display a customer contact ?

  The SAP error message UDM_CUSTOMER_CONTACT002 indicates that a user is not authorized to display a customer contact. This typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Customer Data Management (CDM) modules, where user permissions are strictly enforced.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Insufficient Authorizations: The user does not have the necessary authorization roles or permissions to view customer contact information.
  Role Configuration: The roles assigned to the user may not include the necessary authorizations for the specific transaction or object.
  Data Protection Policies: There may be data protection policies in place that restrict access to certain customer data based on user roles or organizational structure.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check User Roles:
  
  Verify the roles assigned to the user in the SAP system. This can be done by navigating to the user management area (transaction code SU01).
  Ensure that the user has the appropriate roles that include access to customer contact data.
  
  
  
  Review Authorization Objects:
  
  Check the relevant authorization objects associated with customer contact data. Common authorization objects include F_SAKNR (for account management) and F_KNA1 (for customer master data).
  Ensure that the user has the necessary authorizations for these objects.
  
  
  
  Modify Role Assignments:
  
  If the user lacks the necessary authorizations, you may need to modify their role assignments or create a new role that includes the required permissions.
  This typically requires the involvement of a security administrator or someone with the appropriate authorization to make changes to user roles.
  
  
  
  Testing:
  
  After making changes to roles or authorizations, have the user log out and log back in to test if the issue is resolved.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or your organization's internal guidelines for managing user roles and authorizations to ensure compliance with best practices.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking roles and authorizations, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance
  PFCG: Role Maintenance
  
  
  Authorization Management: Understanding how to manage and assign roles and authorizations is crucial for maintaining security and access control in SAP systems.
  Security Audit Logs: Reviewing security audit logs can help identify unauthorized access attempts and provide insights into authorization issues.
  
  By following these steps, you should be able to identify and resolve the authorization issue related to the error message UDM_CUSTOMER_CONTACT002.